Geometry bug?

[maf1909]

I've had this happen on this product a few times now, and the only way I can seem to fix it is to bring in new parts again.  Keyshot adds weird extra triangles to some of my parts occasionally, that weren't there when I brought the model in originally, and weren't there when I closed the file yesterday afternoon, they appeared when I opened the file this morning.  The models were originally imported from SolidWorks with tessellation quality of 1 plus accurate tessellation turne on as well as import NURBS data , then duplicated and moved in the scene, and grouped by appearance, so the model probably isn't linked to the SolidWorks model anymore.

Anyone had the same problem and know what causes it or how to fix it?

Turning on NURBS mode seems to get rid of the extra junk, so maybe that's the solution?

EDIT:  I tried the file again and it said it was broken and couldn't load the scene at all, so it opened an empty scene. Restarted my computer, and it doesn't have those errors anymore.  Is there some sort of caching issue in keyshot that could be the culprit?

[guest84672]

Can you send us this model so we can take a look?

[maf1909]

Can you send us this model so we can take a look?

which would you like, the keyshot bundle, or the SolidWorks file?  Or both?  And where would you like it sent?

[guest84672]

All I need is the SW file. Send it directly to me, please - thomas@luxion.com.

Thanks!

[guest84672]

Got it. Looks fine in 6.2.

[maf1909]

Got it. Looks fine in 6.2.

Hopefully just an odd glitch that restarting the computer fixes.  It did earlier today anyway.

[guest84672]

yes - that is definitely odd. We ran it both on Win and Mac., all combinations, without hick-up. Except when trying to import "cached geometry". Then it failed. Looking into it.