Yesterday I downloaded the trail version of KeyShot 5.3.6 x64. I installed in my System and activated the trail version licence . When I open the Software , the main window opens . After 2-3 seconds , A error message come stating "Keyshot 5 has stopped working ".
I reinstalled the software ,but no solution . Please tell me the solution
System Spec:
Windows 7 x64
Keyshot 5.3.6
Problem signature:
Problem Event Name: APPCRASH
Application Name: keyshot5.exe
Application Version: 5.3.6.0
Application Timestamp: 555368de
Fault Module Name: StackHash_9f01
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Code: c000041d
Exception Offset: 0000000000000000
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1033
Additional Information 1: 9f01
Additional Information 2: 9f01eda62e7b86bada9b77de980403a1
Additional Information 3: 4ef1
Additional Information 4: 4ef1e650ace0d5cbac010b6d6f172d12
Keyshot 6 crashes_after start
Trial version 6.0.266_both 32/64bit crashes immediately after launch see screenshot. With or without registration.
I see that the issue does not just me.
Win7_64 bit, 8gb ram, Intel i3_3250 3,5ghz +nVidia GTX750Ti 2gb
Does anyone have any help/advice?
What about fault module name? (kernelbase.dll)?
Peter
Quote
This looks like a known issues with Dell's backup and recovery utility. While Dell fixes this issue, you can try the following:
• Go to your Start menu, click Control Panel > Programs
• Click Uninstall a Program.
• When you find the program called "Dell Backup and Recovery" or "AlienRespawn" (on Alienware), right-click it
• Select to Uninstall.
• Follow the prompts. A progress bar shows you how long it will take to remove Dell Backup and Recovery.
You can then restart your computer and id necessary try to re-install KeyShot.