KeyShot Forum

Archive => Support Archive => Topic started by: Robb63 on April 28, 2016, 12:58:10 PM

Title: Keyshot 6 Crashing on Launch
Post by: Robb63 on April 28, 2016, 12:58:10 PM
I just used Keyshot earlier this afternoon, and it worked and closed properly. I just went to render from Solidworks using the render plugin, and KS crashed immediately (before any startup screen).
So, I tried to launch KS by itself and it crashes every time. I've restarted my system Dell M6800, and still crashing.

Any ideas???
Title: Re: Keyshot 6 Crashing on Launch
Post by: LayC42 on April 28, 2016, 10:55:30 PM
I guess that you had changed your settings and got a corrupt keyshot.xml file in your documents folder. Just rename that existing file or delete it. Then start KeyShot and you'll get a new keyshot.xml. But you have to set all your settings.

Hope that helps
Title: Re: Keyshot 6 Crashing on Launch
Post by: Robb63 on April 29, 2016, 05:21:48 AM
THANKS!!
That was it! I had made a change to the interface for an animation demo I was giving at lunchtime.

Much appreciated!!
Title: Re: Keyshot 6 Crashing on Launch
Post by: Robb63 on May 12, 2016, 02:16:50 PM
I've discovered that if I go into preferences, under the interface section, and uncheck "Show in project material list..." then say OK when Keyshot asks me to restart, the keyshot.xml file gets corrupted every time.

I realize that I may have done this same thing earlier when I created the original thread. Does this do this for anyone else??
Title: Re: Keyshot 6 Crashing on Launch
Post by: guest84672 on May 12, 2016, 02:26:07 PM
We'll look into it. I just tried it on Mac and it works as expected.
Title: Re: Keyshot 6 Crashing on Launch
Post by: Rex on May 12, 2016, 03:23:59 PM
I can reproduce in 6.1.72 but looks to be fixed in 6.2

Thanks!
Title: Re: Keyshot 6 Crashing on Launch
Post by: Robb63 on May 13, 2016, 07:38:57 AM
Thanks for confirming Rex. I looked in the updates section of the KS website, and Version 6.172 is the current version, correct?

I'm assuming 6.2 isn't officially released yet?
Title: Re: Keyshot 6 Crashing on Launch
Post by: guest84672 on May 13, 2016, 11:54:41 AM
That is correct. It will be at least another week or so until it will be officially released.

If you want to use it now, please send an e-mail to beta@luxion.com.