KeyShot Forum

Archive => Support Archive => Topic started by: ddit on November 29, 2017, 02:02:41 AM

Title: Launching KS7 on PC from whilst RDP from Mac: Black screen
Post by: ddit on November 29, 2017, 02:02:41 AM
Hi,

Keyshot 7.1.36 installed on Windows 7 x64. When using Microsoft Remote Desktop app on a Mac to this PC and launching Keyshot 7, the central workspace pane appears black and does not show the model. Resizing the KS window, relaunching or changing any settings can fix this.

However, if Keyshot is running prior to connecting via remote desktop, it works fine. Keyshot 6 did not have this issue.

Issue observed connecting from
MacBook Air running Sierra using Microsoft Remote Desktop App 8.0.43
MacBook Air running El Capitan using Microsoft Remote Desktop App 8.0.42