KeyShot Forum

Archive => Support Archive => Topic started by: DanM on January 12, 2018, 03:34:06 AM

Title: Downloading from Keyshot cloud starts another instance of Keyshot
Post by: DanM on January 12, 2018, 03:34:06 AM
When I click Cloud Library from KS 7.2pro it launches the browser and when I click a material to download, the process then starts another instance of keyshot and makes me login again. It is this process over and over. How do I change this behavior?
Title: Re: Downloading from Keyshot cloud starts another instance of Keyshot
Post by: mattjgerard on January 12, 2018, 06:18:10 AM
DO you have 2 versions of KS installed? This happened to me when I had KS6 and KS7 on the same machine, and the web download would fire up the version that I had installed or updated most recently.
Title: Re: Downloading from Keyshot cloud starts another instance of Keyshot
Post by: DanM on January 12, 2018, 12:02:25 PM
I just have KS7 pro installed. :(