KeyShot Forum

Archive => Support Archive => Topic started by: Motorgoblin on May 03, 2018, 01:47:00 AM

Title: Serious issue after updating Keyshot 7
Post by: Motorgoblin on May 03, 2018, 01:47:00 AM
Hello everyone! I have some problems with Keyshot. I bought base KeyShot 7 HD couple months ago, and it has been great program until now..

Platform / OS: PC, Windows 10, 64-bit
KeyShot version: This is the last version which worked: 7.3.37.0

I updated Keyshot 7 about two weeks ago. After that Keyshot has crashed randomly few times when I'm starting the program.

Today I started Keyshot and there was this new update with fix to that crash problem, etc.. Ok, I installed it.

Now something is totally screwed up. I have only broken shortcut icon on my desktop, and can't find anything to start Keyshot at all. If someone knows how to fix this, or have similar problems with the latest update, please share your tips!

Got some work to do...  >:(
Title: Re: Serious issue after updating Keyshot 7
Post by: INNEO_MWo on May 03, 2018, 10:48:30 AM
I would re-install a fresh new version of KeyShot 7.3.40 with full installer. (https://www.keyshot.com/resources/downloads/)


Hope that works.


Cheers
Marco




Title: Re: Serious issue after updating Keyshot 7
Post by: Motorgoblin on May 03, 2018, 11:40:35 AM
Thank you, that solved the problem!

I uninstalled Keyshot and re-installed that fresh version. Everything works fine now. Classic fix..  ;D
Title: Re: Serious issue after updating Keyshot 7
Post by: INNEO_MWo on May 03, 2018, 11:46:05 PM
These are great news!

Cheers
Marco
Title: Re: Serious issue after updating Keyshot 7
Post by: DMerz III on May 04, 2018, 11:21:20 AM
Encountered this as well, and a fresh install worked for me.  :)
Title: Re: Serious issue after updating Keyshot 7
Post by: Strand300 on August 23, 2018, 12:28:53 AM
Log into the computer acting as the master. Launch KeyShot Network Configurator on your maste. Press Close and restart services. Log into your Client computers. Launch the KeyShot 7 Network Rendering Monitor/Queue to connect to your network. www.mybkexperience.com (https://mybkexperience.me/www-mybkexperience-com/)