KeyShot Forum

Archive => Support Archive => Topic started by: tcast on January 21, 2012, 07:56:09 AM

Title: KS3 locks up when applying material...pretty much useless right now.
Post by: tcast on January 21, 2012, 07:56:09 AM
I'm having a problem with my newly installed KS3 (32-bit) on a Windows7 computer. I can't even use it right now it crashes right away.  >:(

When I open a new file, exported from Alibre, it works fine until I start applying material.

Here's the log file. when I open KS.

(11:43:08) QGLShader::link: "Vertex shader(s) linked, fragment shader(s) linked.
"
(11:43:08) QGLShader::link: "Vertex shader(s) linked, fragment shader(s) linked.
"
(11:43:08) QGLShader::link: "Fragment shader(s) linked.
"
(11:43:08) QGLShader::link: "Fragment shader(s) linked.
"
(11:43:08) QGLShader::link: "Fragment shader(s) linked.
"
(11:43:08) QGLShader::link: "Fragment shader(s) linked.
"
(11:43:08) QGLShader::link: "Fragment shader(s) linked.
"

"
These lines show up right away in yellow.

When I apply a 2nd matl. the Fatal error happens and it locks up these lines light up in red and KS's cpu usage goes to zero and it locks up.

"
(11:45:55) Error: Fatal error in luxrender.so (73E50000,892928) at 73E5598D

(11:45:55) Internal error. Please report to bugs@luxion.com


This is running on a brand new quad core Gateway computer with an  AMD A6-3600 APU w/ Radon HD graphics  4G Ram.

I've applied the lasted update but it doesn't help.

Anyway to fix this?

Is there something I need to "allow" on W7 in order for this to run?

Title: Re: KS3 locks up when applying material...pretty much useless right now.
Post by: KeyShot on January 21, 2012, 08:54:09 AM
Does it happen with all models? Can you share the model with support? Are you running the latest version of KS3?
It could be a graphics driver issue, but that would typically happen at the very beginning.
Title: Re: KS3 locks up when applying material...pretty much useless right now.
Post by: tcast on January 23, 2012, 05:31:28 AM
Spoke w/ our salesman over the weekend and it seems to be something with the Alibre exported files.

When I export the file in an .sldasm, it doesn't crash. 

Sent the files to him too.