KeyShot Forum

Technical discussions => General discussion => Topic started by: tcast on September 05, 2012, 05:35:56 AM

Title: Typical turn around time for license request?
Post by: tcast on September 05, 2012, 05:35:56 AM
I installed 3.3 last night on my home pc and went to fire it up and find I needed to send off for another license file.

Would have been nice to have a warning about needing to do that.


Anyway.....How long does it take to get a new license file?

I sent one request off last night about 5:45pm(est) and one this morning, still haven't had a reply.   Isn't this an automated process or do you have people actually reading each license request?


I ask this because I was going to update my work pc today but don't want to get in a position where I can't use the program.


ETA: Just came in the e-mail.

So I guess the answer is about a day.
Title: Re: Typical turn around time for license request?
Post by: Dylan on September 05, 2012, 03:37:41 PM
The lads have to manually check the emails and reply, but they do it in good time considering how busy they are. (http://www.goldwingfacts.com/forums/images/emoticons/thumbsup.gif)