We work on several computers but all our data and decals are saved in one folder on an external drive
even though all the computers have the external drive mapped as the same letter (P:) when someone else opens up a file that was not created on their computer Keyshot does not locate the relevant decal files.
what would be great:
1. if this small issue could be solved
2. failing that, an option like in Illustrator - a warning states that linked files could not be found an an option to find/relink them - perhaps repoint it to the master folder and the software could search subfolders?
:D
Look under the log file in the Help menu. When enabled, it will tell you what textures / labels are missing.
You may also want to start saving your projects as package files. This way you will be able to save everything related to the scene in one single file.