KeyShot Forum

Archive => Support Archive => Topic started by: slash on July 10, 2014, 02:40:16 AM

Title: bug after updating osx mavericks 10.9.4
Post by: slash on July 10, 2014, 02:40:16 AM
I have this bug after I updated the the os to 10.9.4
keyshot works until I import any kind of model into it, after that I can use the interface but the viewport get stuck and if I try to resize the window a lot of artefacts start to appear in the viewport. Obviously I can't downgrade to the previous os version, so I am wondering if there is a chance to fix the problem.

Title: Re: bug after updating osx mavericks 10.9.4
Post by: TpwUK on July 10, 2014, 02:53:18 AM
Try opening or importing a file using a list view from finder, see if that helps.

Martin
Title: Re: bug after updating osx mavericks 10.9.4
Post by: slash on July 10, 2014, 04:21:32 AM
I tried but nothing changed, still have the same problem. I also noticed that if I add a basic geo from keyshot library it doesn't give me any problem. It happens only when I import a file
Title: Re: bug after updating osx mavericks 10.9.4
Post by: Rex on July 10, 2014, 09:40:25 AM
I see you've updated the OS but did you check for any additional software updates?
Title: Re: bug after updating osx mavericks 10.9.4
Post by: TpwUK on July 10, 2014, 10:34:41 AM
I think it's the QT bug - but don't think i get it across very well :(

So I will try again like this, just in case ... Make sure when opening or importing that your finder screen shows the list, not icon views.

Martin
Title: Re: bug after updating osx mavericks 10.9.4
Post by: KeyShot on July 10, 2014, 11:10:08 AM
It is indeed a QT bug. It has been fixed in 5.1
Title: Re: bug after updating osx mavericks 10.9.4
Post by: TpwUK on July 10, 2014, 02:20:50 PM
I only knew it because Thomas told me the work around when that bug got me too

Martin
Title: Re: bug after updating osx mavericks 10.9.4
Post by: slash on July 10, 2014, 03:29:21 PM
it's working now....that's definitely an original way to solve the problem!

thanks!!  ;)
Title: Re: bug after updating osx mavericks 10.9.4
Post by: TpwUK on July 10, 2014, 08:59:20 PM
Another work around for it is to click render - let it render the image then close the window, when it returns to the live view, it suddenly displays correctly again too

Martin
Title: Re: bug after updating osx mavericks 10.9.4
Post by: br3ttman on July 14, 2014, 09:51:00 AM
I'm having the same issue on my Mac, so I checked for an update, but the latest I can find is 5.0.99.  I've updated to 5.0.99 and I'm still having the same problem.  I find if I just save the file, get out, and relaunch, I'm O.K.  Additionally, I'm finding that if I open any older scene, in particular KeyShot 4.0 scenes, and add any new geometry, the main viewport just locks up.  I can make menu picks but nothing happens and eventually it'll crash. 

When will the 5.1 update be available?