Hello everyone,
I have major problem with using Keyshot 5 or 6. I spent two whole days trying to figure out what's going on and that's too much for me. Please, if it's possible, help me!
I'm trying to use keyshot, but after 10 second, keyshot freeze, even when I do not have a model. I can't click in the keyshot menu, but it is possible to move the keyshot windows. My CPU working at 100% or 0%, I keep the 2 configurations during 15 minutes, nothing change. My ram working about 400 MB.
My computer's parameters are as follows:
Microsoft Windows 10
Intel I7
16 GB of RAM memory
Please guys, help me before I'll get crazy...
Thank you.
Hello - Try updating your graphics driver to the latest, that's the usual culprit.
Hello,
my graphic driver has the latest version :(
Hi Neroz ... Other things that need checking or looking at;
1. Check your memory, memtest86 is freely available and will soon find errors if you have any. Some RAM errors do not show themselves on boot.
2. Check your systems fans, make sure they are clean and free from dust build-ups. Check your RAM too, dust can build between the DIMM Banks
3. If you have over-clocked your system, back it down a few Mhz and try KS again.
4. Whilst you have those 10 seconds or so, drop down how many cores/threads you are using. KS will max out your CPU's which can cause massive system lag on slower processors.
Martin
Hi, thank you for your response.
My computer has 2 weeks, so is clean.
My processor is fast this the reference : i7-6700HQ, 2.6Ghz. It don't have over-clocked my system.
This reference for my computer : https://us.msi.com/Workstation/WS60-Workstation-6th-Gen.html#hero-overview (https://us.msi.com/Workstation/WS60-Workstation-6th-Gen.html#hero-overview)
Hi Neroz,
Can you give this a try: As far as I know on dual graphics notebook, you can set at the Nvidia app on system tray what applications you want to run by default with the nvidia gpu or integrated intel gpu. Please try to set KeyShot to run only with i7 integrated gpu. If it works fine, there is something with Nvidia gpu driver or setting that cause it to freeze.
When KeyShot freezes, does it freeze the W10 environment also?
By the way, is KS a standalone or came bundle or ported through a MCAD solution. My version is KeyShot for IronCAD and when I installed the latest version of of the 2DSolidEdge Draft, it caused several problems like freezing and losing the license registry. A similar scenario. rgrds joseph
@joseph
Thank you for your response
I desactivate my Nvidia GPU driver but the problem is always here
When Keyshot freezes, W10 does not freeze
Regards
I understand your frustration. Only thing that comes to mind is try to run KeyShot as administrator by right mouse click on KeyShot shortcut and select run as administrator. Something is not allowing KeyShot to access the resources to cause it to freeze. Check Control Panel>All Control Panel Items>Windows Firewall>Allowed apps (or search firewall on the settings search) if KeyShot versions is on the list with private and public boxes tick.
I suggest that you try to load CCleaner free version from https://www.piriform.com/ccleaner. Just monitor the installation setting for app so you can tick only the feature/shortcut essentials. This app won't load any crap/spyware. Run registry cleaner so you will see what other issues goes on your registry. Just select fix and it will give you an option to save a back up before the fix. I have applied the fix only from my end as long as I remember.
@joseph
I use CCleaner and I run keyshot as administrator. But the problem is still here :(
Try disabling your antivirus software for a moment and test it out. Let us know if it helps or not.
@chad holdon
I disable my antivirus, but it doesn't work
Thanks for trying. It may be the graphics effects. Turn off "Graphics Effects" under Edit > Preferences > Advanced. Then, click Save Changes.
If you are unable to access the Preferences menu, then you may also turn off this setting inside the XML file:
1. Open the Windows explorer and browse to your Documents folder
2. Find the KeyShot 6 folder and open it. Inside you will find keyshot6.xml
3. Right-click keyshot6.xml and select to Open with > Notepad
4. Go to Edit > Find
5. Type the following in the search bar: enable_gpu and click Next
6. In your document "enable_gpu" is highlighed. In the same line you will see the word "true". Erase "true" and substitute with "false" (Note: everything else on that line should remain as is)
7. Save your changes and close the file
8. Now go ahead open KeyShot.
Thank you @chad holton,
I try your solution (the file modification) but this don't work.
Have you a other solution, I am disappointed...
What a tough nut to crack :-[. This is very odd, I assume you are only having problem with KeyShot. What other resource or intensive programs that you have that works perfectly as it may help to illustrate the whole picture. Is there a MSI utility that governs the programs on top of windows? Chad have already asked about your antivirus, but sorry to ask again, is it bundled with a Norton 360? Please raised this with MSI as it is a new notebook workstation as we try to figure it out in the meantime as it seems local to your hardware.
I also have an older MSI FX720 dual graphics i5 with NVGT520M and my quirk is with W10 boot sequence after the update. But everything else work.
You are right, my problem is very strange.
I installed Vmware and Windows and keyshot. it is working, but is not optimise
I have many program with big ressource as Solidworks.
I don't have Norton 360, I have Avast.
Avast has improve a lot from the last time I used it but I prefer Avira. This may be a strange request that I may ask you: Switch of from the internet for the time being, uninstall Avast, uninstall KeyShot. Reboot and install KeyShot and try it out if the problems persist. Your MSI notebook workstation is a certified hardware and it should not be doing this at all with programs like KeyShot.
Install back your Avast if you need to connect to the internet.
Would you be able to post a screenshot of the whole screen when KeyShot freezes? It may give us some clues.
Thanks,
Chad
I uninstalled avast and keyshot. After, I installed keyshot but the problem is the same
Here a screenshot of keyshot freezes. I can move my mouse, but i can't click in the menu. For example, I just change the material and keyshot freezes
Thanks for the screenshot. Nothing stands out that I can see. Has KeyShot 5 or 6 ever been successfully used on your machine?
No, this is the first time I install keyshot in my computer
Try removing your keyshot6.xml file from your KeyShot 6 resource folder and restarting. If you still have no luck with it working after this, please contact: support@luxion.com
Hello,
Unfortunately i have the same problem,
i tried CC cleaner and so on, but i couldn't seem to find any solution yet,
I use an MSI Workstation WS60 qj, i got it a week ago.
Please let me know if any solution is possible,
Regards
I just researched this a little more, the MSI WS60 series are ultra slim laptops, the reviews suggest that to get them this slim they have sacrificed on cooling. I will bet my bottom dollar that this is where the problems are going to be coming from. Just to clarify my suspicions though, do your machines need to be re-booted after KS has locked up, or can you still use the system even though KeyShot has froze ?
Martin
I can still use the system, and all the other things work just fine, it'd only the Keyshot that won't respond
but i have recently experienced something new;
When i ask Keyshot to perform a particular command, i.e. 'move the object', the screen seems to freeze and nothing in the program responds, but then i switched to the desktop or any other program via alt+tab, and came back in, and i saw the particular command already performed by Keyshot. I also tried the %50 CPU option, which seemed to work for a while, but then still i had the same problem in the middle of an attempt to change a material.
Hi Martin. I think you almost got to the core of things. http://www.laptopmag.com/reviews/laptops/msi-ws60-workstation. It either throttles immediately lowest speed to prevent overheating that gives an impression it freezes. I think KS should only be set to 1 or 2 cores where it might work better, scale it to more cores where it will work without a hitch. It may be certified for SWX or Autodesk but most MCAD software are not multi-threaded like keyshot. These are 2 recorded incidents here in the forum with a particular hardware. I suggest that they ask MSI about this also.
As far as I know, the i-6700Q is a 4 core processor with speedy single core performance and hyper-threading performance to 8 cores. The newer i7 xxxxU parts are further boosted but back to only 4 core. - joseph
Quote from: joseph on March 19, 2016, 02:16:27 PM
Hi Martin. I think you almost got to the core of things. http://www.laptopmag.com/reviews/laptops/msi-ws60-workstation. It either throttles immediately lowest speed to prevent overheating that gives an impression it freezes. I think KS should only be set to 1 or 2 cores where it might work better, scale it to more cores where it will work without a hitch. It may be certified for SWX or Autodesk but most MCAD software are not multi-threaded like keyshot. These are 2 recorded incidents here in the forum with a particular hardware. I suggest that they ask MSI about this also.
As far as I know, the i-6700Q is a 4 core processor with speedy single core performance and hyper-threading performance to 8 cores. The newer i7 xxxxm parts are further boosted but back to only 4 core. - joseph
I don't think it will help with KS at one core either. Speed Stepping & Turbo Boost will just go as fast as the processors max speed is on one core. Activating more threads/cores slows the Mhz down but generates just as much heat because of the workload on the CPU. It's intriguing because the system does not lock completely as mentioned by palegarto, but when two msi laptops with the same cpu's are failing i think it has to be a hardware issue more than a KS problem ... we shall have to wait n see :)
Martin
so, you thing is the material problem?
this is very strange because with virtual machine KS works
Quote from: neroz on March 20, 2016, 11:15:24 AM
so, you thing is the material problem?
this is very strange because with virtual machine KS works
Well it's a 50/50 thing. No hardware provider can expect to support every piece of software, and the inverse applies, no software provider can reasonably expect to support every piece of hardware.
The whole point of a virtual machine is to mimic a working environment and as such it has a translation/interpretation layer somewhere in between, so in reality, you have not replicated your laptops hardware precisely otherwise KS would still lock-up. So i would still say the issue is going to be some strange hardware or driver issue that prevents KeyShot from working properly. As mentioned previously, CAD does not really strain a CPU these days, unless the software is 32 bit but that's more down to memory limitations more than the CAD software, so it could still be down to an overheating situation.
Martin
OEM version of Windows are sometimes tweak by the MSI and loaded with a special manufacturer (MSI, ACER, LENOVO etc) overlay to manage applications and hardware tuning/setting which some power users think as bloatware as it sometimes adds complexity. My MSI FX720 had reviews let down by this and most users re-installed their OS to bare Windows flavor without the OEM so called bloatware or replaced it with Windows Professional as it came with the Home version with very satisfactory results.
Neroz this my be the case running KS with vm as it by pass the above OEM overlay. Martin is right that compatibility is a 50/50 thing and quite surprising with an Intel system as I am using an AMD FX8310 for my desktop which is the least preferred platform in the industry. Pls. contact MSI. rgrds joseph
Problem solved: My friend suggested that the pre-installed drivers and utilities may also interrupt Keyshot functioning so i re-installed almost all of them, even updated the BIOS from the MSI website.
Cheers!
Awesome - glad you're up and running. Thanks for letting us know the resolution for future cases.
Chad
Quote from: Chad Holton on March 21, 2016, 07:58:56 AM
Awesome - glad you're up and running. Thanks for letting us know the resolution for future cases.
Chad
This sounds similar to that Dell problem a few months back Chad, I wonder if it's related - I don't know if MSI still provide Dell mobo's but it might be worth looking into
Quote from: palegarto on March 21, 2016, 07:06:34 AM
Problem solved: My friend suggested that the pre-installed drivers and utilities may also interrupt Keyshot functioning so i re-installed almost all of them, even updated the BIOS from the MSI website.
Cheers!
Awesome !! Hope to get to see some renders from you soon :)
Martin
It is working for me too
I install all of drivers and update my bios
Hey Guys,
I too had this same problem (with the same computer), before finding this thread I reinstalled everything on the computer back to factory settings with no avail. Before going through the motions of reinstalling the BIOS and updating every single driver, I tried deleting an "audio" piece of software that MSI has suggested everyone remove anyway. To do this, simple go to "Programs and Features" and uninstall "Nahamic". This fixed the problem for me and now Keyshot is running smoothly (I can't remember if I restarted the computer after or not, but probably recommended). This would also happen if you were to reinstall all of the drivers as suggested before, but simply removing that program is a much less painful way to achieve the same result. :)...Hope this helps!