KeyShot Forum

Archive => Support Archive => Topic started by: sabissam on March 12, 2010, 12:15:45 PM

Title: hi there
Post by: sabissam on March 12, 2010, 12:15:45 PM
why i can not purchase an update for KeyShot, every time i press the purchace button it takes forever. and then it doesn't open.
is there any other place i can put my purchase through?
please inform me!
Title: Re: hi there
Post by: guest84672 on March 12, 2010, 12:46:49 PM
Where are you located? sales@luxion.com will get in touch with you shortly.
We will take care of you.

Thomas
Title: Re: hi there
Post by: sabissam on March 12, 2010, 01:00:25 PM
i am at United Arab Emirates, sharjah city, my mobile is 00971504626986
i already bought the hypershot HD on Mac, and i want to upgrade to KeyShot pro.

thank you for your help

Title: Re: hi there
Post by: guest84672 on March 12, 2010, 01:11:24 PM
Thank you. Look for an e-mail from sales@luxion.com in a few min.
Title: Re: hi there
Post by: sabissam on March 18, 2010, 01:20:46 PM
server worked again.. and the purchase was done..waiting the licence, thanks for the help!
Title: Re: hi there
Post by: guest84672 on March 18, 2010, 04:13:03 PM
Please contact me directly if you haven't received the license by now.
Title: Re: hi there
Post by: sabissam on March 23, 2010, 07:33:21 AM
im working on the pro version, on mac osx 10.62
i can not use the render queue, as it is not adding the files that i want to render, can you help please.
the steps that im doing are:

compose the file, save then put in render the size i want then also save, then go to pro and add.
when going to view jobs, nothing is there, also when process jobs, no action is done.

thanks