KeyShot Forum

Technical discussions => General discussion => Topic started by: jbeau on June 15, 2011, 09:46:40 AM

Title: can't initialize Keyshot
Post by: jbeau on June 15, 2011, 09:46:40 AM
I was prompted to update keyshot and when I declined now I get a window that pops up stating, "could not initialize Keyshot."
(http://img11.imageshack.us/img11/945/initialize.jpg)
If Keyshot works when I start a render it looks fine for the first few frames and then after it looks like some materials become emmisive. I'm on a very tight deadline and I need this working. Please advise.

Going to restart and see if that fixes it.

Jbeau
Title: Re: can't initialize Keyshot
Post by: jbeau on June 15, 2011, 11:06:54 AM
Nope, restart didn't work. Sigh, going to update:(

Forcing users to download an update in the middle of production is fundamentally wrong. There is a variety of issues that could break a rendering pipeline;
Title: Re: can't initialize Keyshot
Post by: guest84672 on June 15, 2011, 02:54:42 PM
We don't "force" users to update. But the fact that you get the message is certainly a concern. We will check into this.
Title: Re: can't initialize Keyshot
Post by: jbeau on June 15, 2011, 07:10:59 PM
Thanks Thomas,
I understand, you don't have to press the update button; but when the application doesn't start I was "forced" to upgrade:)
The good news is, everything seems to be working when I create a new bip and copy settings over with the latest build.