Hello,
Since a couple of week, Keyshot crash regularly. I don't understand why.
For example, I just want to click on environement tab for my project, it crash!
I change of material, it crash.
Not every time, but sometimes.
Any response are welcome.
thanks
F.
Hello nagelibre,
Thank you for your post.
Could you please send me the following information so I can better figure out what could cause KeyShot to crash on your machine.
Your Serial Key / Serial Code.
- Under Help / Show License Information.
Computer make and specs:
- Windows/Mac OS Version
- Graphics Card Model
- Processor Model[/]
Exact KeyShot Version (e.g. 8.2.80)
CAD Software and version or year (if applicable).
Step-by-Step instructions to re-create the issue you are seeing (if applicable).
- Open KeyShot Scene
- Go to Project, Camera and add a camera
- etc...
Screenshot(s) showing the issue that you are seeing (if applicable).Quote from: nagelibre on April 16, 2019, 06:15:03 AM
Hello,
Since a couple of week, Keyshot crash regularly. I don't understand why.
For example, I just want to click on environement tab for my project, it crash!
I change of material, it crash.
Not every time, but sometimes.
Any response are welcome.
thanks
F.
Hello Ian,
I have a Asus rog laptop from 2013
Windows 8.1 64 bits
I7 4700 HQ 2,40Gh
ram 16
GTX 870M
KeyShot Version 8.2.80
No de série
UPTU-JCXQ-FXME-BKX6-HNY3
I work on different software : moi3D, amapi, rhino, and import a lot of 3D model library
All OBJ import
I can export you an example , but that is very confidential.
I need a secure mail.
Thx
Fred
nagelibre,
Thank you for that information. Could you please also provide me with your graphics driver's release date.
How to find the graphics driver's release date.
- Open the Device Manager on your computer
- Expand the Display Adapters
- Right-click your graphics card and select *Properties*
- Inside the Properties window, go to the *Driver* tab and take a screenshot.
If there is more than one display adapter, then repeat the steps above for your second adapter. Please send me a screenshot for each display adapter.
Hello Ian,
Here are the 2 screenshots of my graphic card and graphic processor
Please try starting
KeyShot with the NVIDIA GPU.
How to set the Nvidia Graphics-card as preferred GPU
- Open the Nvidia control panel
- Go to "Manage 3D settings"
- Go to the Program Settings
- Select KeyShot from the Dropdown. If it is not available ad the KeyShot.exe manually.
- Select your NVidia graphics card under "preferred graphics processor"
- Click "Apply" and restart KeyShot
Please let me know if that fixes the crashing issue
Thanks Ian,
Seems better, no more crash since this update... hope this continue to work!
I will keep you in touch if I crash again in the future.
Thanks a lot ;)
F.
nagelibre,
Thank you for following up. I am glad this helped. Please let us know if you run into anymore issues.