KeyShot Forum

Archive => Support Archive => Topic started by: JasonM1972 on April 18, 2019, 02:25:08 AM

Title: Cloud Library Access
Post by: JasonM1972 on April 18, 2019, 02:25:08 AM
Hi there

I appear to be having some access issues with the cloud library, sometimes it loads and shuts down and other times it wont load at all. the only message I get is that the connection to the internet was lost which isn't true cause here I am.

Anyone else come across this sort of thing before?

Kind Regards

Jason
Title: Re: Cloud Library Access
Post by: Ian Reymond on April 22, 2019, 01:56:04 PM
Hello JasonM1972,

Could you please provide the following informtion so we can better assist you with this issue?

Computer make and specs:
Exact KeyShot Version (e.g. 8.2.80)
CAD Software and version or year (if applicable).
Step-by-Step instructions to re-create the issue you are seeing (if applicable).
Screenshot(s) showing the issue that you are seeing (if applicable).



Quote from: JasonM1972 on April 18, 2019, 02:25:08 AM
Hi there

I appear to be having some access issues with the cloud library, sometimes it loads and shuts down and other times it wont load at all. the only message I get is that the connection to the internet was lost which isn't true cause here I am.

Anyone else come across this sort of thing before?

Kind Regards

Jason
Title: Re: Cloud Library Access
Post by: Ian Reymond on May 02, 2019, 01:37:05 PM
This topic has been locked due to inactivity. For help with a similar issue, please create a new thread.

Thank You,
Luxion Support Team