KeyShot Forum

Archive => Support Archive => Topic started by: Bruno F on April 24, 2019, 12:54:55 PM

Title: [KNOWN ISSUE] New Pantone/Poliigon not showing in the KeyShot 8 Library
Post by: Bruno F on April 24, 2019, 12:54:55 PM
A couple weeks back, Luxion released a new content pack (https://www.keyshot.com/resources/downloads/assets/) for KeyShot 8.* This content pack includes new Poliigon materials and additional Pantone colors.

Known Issues
We have received a few reports of Pantone and/or Poliigon resources not showing in the KeyShot 8 Library. Below you will find a list of known issues and instructions on how to fix them.

Issue #1: Poliigon materials and Pantone colors not showing in the KeyShot 8 Library (on Mac OS)
Cause: User does not have permissions into the Poliigon/Pantone folder
How to fix it:

Issue #2: Poliigon materials and Pantone colors not showing in the KeyShot 8 Library (on Windows OS)
Cause: Custom KeyShot installations (e.g. resources and/or program folders are not saved to their default locations)
How to fix it:

You can find the newest version of KeyShot here. (https://www.keyshot.com/resources/downloads/) Please contact Luxion Support at support@luxion.com if you need further assitance with the content pack installer.

*Note that the content pack was created for KeyShot 8 and it is likely that certain resources are incompatible with older KeyShot versions.