KeyShot Forum

Archive => Support Archive => Topic started by: Rollk1 on May 22, 2019, 03:09:48 PM

Title: [RESOLVED] Unable to edit material of imported .BIP file
Post by: Rollk1 on May 22, 2019, 03:09:48 PM
I have a project and I'm trying to import a .BIP file (consisting of a blank project I use as a template) however once imported I'm unable to view/edit the imported materials. If I try to view/edit the material within the materials tab Keyshot crashes. Is this a bug?
Title: Re: Unable to edit material of imported .BIP file
Post by: Ian Reymond on May 23, 2019, 11:14:49 AM
Hello Rollk1,
Thank you for your post.
It seems like you are experiencing difficulties with KeyShot. To better assist you, I'll need to gather additional information.

Computer make and specs:
Exact KeyShot Version (e.g. 8.2.80)
CAD Software and version or year (if applicable).
Step-by-Step instructions to re-create the issue you are seeing (if applicable).
Screenshot(s) showing the issue that you are seeing (if applicable).



Quote from: Rollk1 on May 22, 2019, 03:09:48 PM
I have a project and I'm trying to import a .BIP file (consisting of a blank project I use as a template) however once imported I'm unable to view/edit the imported materials. If I try to view/edit the material within the materials tab Keyshot crashes. Is this a bug?
Title: Re: Unable to edit material of imported .BIP file
Post by: Rollk1 on May 23, 2019, 12:18:01 PM
Realized I was missing the latest Keyshot update. After updating it seems to have fixed the issue. Thank you!
Title: Re: Unable to edit material of imported .BIP file
Post by: Ian Reymond on May 23, 2019, 01:12:30 PM
Rollk1,

Thank you for following up. I am glad you were able to figure it out.
Please let us know if you have any other questions.

Quote from: Rollk1 on May 23, 2019, 12:18:01 PM
Realized I was missing the latest Keyshot update. After updating it seems to have fixed the issue. Thank you!