KeyShot Forum

Archive => Bug and Crash Archive => Topic started by: mattjgerard on June 03, 2019, 10:54:36 am

Title: Previewing label before connected to Surface Node causes crash
Post by: mattjgerard on June 03, 2019, 10:54:36 am
1. Computer make and specs:
Win10
GTX 980
Xeon E5-2620 v3 (x2)

2. Exact KeyShot Version (e.g. 8.2.80)
8.2.80 PRO
3. CAD Software and version or year. (if applicable)
NA

4. Step-by-Step instructions to re-create the issue you are seeing.

Open new Keyshot scene
add any geometry
open material in MatGraph
drag texture to mat graph
create plastic material
connect texture to color of plastic material (do not connect plastic to main surface node)
click on plastic and hit C to preview
crashes

5. Screenshot(s) showing the issue that you are seeing.
Crash dialog

6. CAD or KeyShot KSP file (File > Save Package) needed to reproduce the issue(if applicable).
Can be created in new package

7. Crash event log (crash issues only).

Thanks in advance!
Title: Re: Previewing label before connected to Surface Node causes crash
Post by: Bruno F on June 03, 2019, 01:56:36 pm
Hello mattjgerard,

Thank you for posting this topic. I believe this is related to the crash reported by Eric Summers here: https://www.keyshot.com/forum/index.php?topic=24059.0

I'll go ahead and forward to our QA team to investigate.
Title: Re: Previewing label before connected to Surface Node causes crash
Post by: Eric Summers on June 03, 2019, 02:20:32 pm
I thought this seemed familiar but I couldn't quite put my finger on why that was ;D
Title: Re: Previewing label before connected to Surface Node causes crash
Post by: mattjgerard on June 04, 2019, 06:33:28 am
Ah yep I recall that one, so it doesn't matter if the label is connected or not, it will still crash.
Title: Re: Previewing label before connected to Surface Node causes crash
Post by: Bruno F on June 13, 2019, 03:43:33 pm
Hello Matt,

We were able to reproduce the crash reported. We will work on fixing this in a future KeyShot update.