KeyShot Forum

Archive => Bug and Crash Archive => Topic started by: Robert1265 on July 22, 2019, 05:03:49 am

Title: Config.win problem after Windows 10 update
Post by: Robert1265 on July 22, 2019, 05:03:49 am
Hi
Our IT Department have updated my Dell Laptop to Windows 10 and installed Keyshot 8 ! I have had nothing but trouble ever since (thanks guys) firstly when I render the model out from Creo the movement/zoom features are ridicuously slow ! I have turned off the Use CPU funtion which has speeded things up a lot, but the Live Link funtion does not work when I have modified the original in Creo ;-(
Has anyone else experienced this kind of problem before ?   
Title: Re: Config.win problem after Windows 10 update
Post by: INNEO_MWo on July 22, 2019, 06:03:43 am
Hello Robert.

Ask your IT guys to update the graphic card driver for a supported version for creo parametric. (bzw. creo doesn't support a config.win. But you can remove temporary all customization.ui files. If it doesn't work faster, then re-install your creo version and a fresh new KeyShot installation. Then all should run smooth as normal.

Hope that helps


Cheers
Marco
Title: Re: Config.win problem after Windows 10 update
Post by: Francisco on August 06, 2019, 03:39:27 pm
Hello Rober1265

When you mentioned that you are having slowness with zooming and movement within your software? If you can give me some more details I will be able to help you further with trying to resolve your issues.

Hi
Our IT Department have updated my Dell Laptop to Windows 10 and installed Keyshot 8 ! I have had nothing but trouble ever since (thanks guys) firstly when I render the model out from Creo the movement/zoom features are ridicuously slow ! I have turned off the Use CPU funtion which has speeded things up a lot, but the Live Link funtion does not work when I have modified the original in Creo ;-(
Has anyone else experienced this kind of problem before ?