KeyShot Forum

Technical discussions => General discussion => Topic started by: jhiker on August 03, 2020, 03:35:34 AM

Title: On-line manual
Post by: jhiker on August 03, 2020, 03:35:34 AM
When I attempt to access the on-line manual I see this.
What's up?
Title: Re: On-line manual
Post by: jhiker on August 04, 2020, 05:57:16 AM
Can any of you guys at Keyshot comment?

I guess you must have noticed this.

Is it the same for everybody or just me?
Title: Re: On-line manual
Post by: Eron on August 04, 2020, 06:28:34 AM
I could open this link with the latest firefox: https://luxion.atlassian.net/wiki/spaces/K9M/overview
Title: Re: On-line manual
Post by: Jesper Mosegaard on August 04, 2020, 06:58:09 AM
My guess would be that some of your browser plugins/addons don't play well together with Atlassian Confluence that we use as a platform for our manual pages.

Try disabling your plugins/addons

Regards. Jesper
Title: Re: On-line manual
Post by: jhiker on August 04, 2020, 08:23:52 AM
Quote from: Jesper Mosegaard on August 04, 2020, 06:58:09 AM
My guess would be that some of your browser plugins/addons don't play well together with Atlassian Confluence that we use as a platform for our manual pages.

Try disabling your plugins/addons

Regards. Jesper

I'm using a clean MS Edge and I don't have any extensions or plugins.
Works in Firefox and Chrome but not Edge.
Any other suggestions?
Title: Re: On-line manual
Post by: TGS808 on August 04, 2020, 09:37:13 AM
Quote from: jhiker on August 04, 2020, 08:23:52 AM
Works in Firefox and Chrome but not Edge.
Any other suggestions?

Don't use Edge. Use Firefox or Chrome. Problem solved.
Title: Re: On-line manual
Post by: Jesper Mosegaard on August 04, 2020, 10:36:17 PM
Microsoft Edge 84.0.522.52 (64 bit) on Windows 10 works here.

If you are using vanilla Microsoft Edge with no addons or non-standard security settings I would also have to give the advice to use Chrome or Firefox instead.

Regards. Jesper
Title: Re: On-line manual
Post by: INNEO_MWo on August 09, 2020, 04:56:06 AM
The manual works fine in latest edge browser version (chromium engine)
Title: Re: On-line manual
Post by: Niko Planke on August 10, 2020, 11:48:16 PM
Hey,

We have investigated a bit further.
It looks like older versions of Edge do indeed not work with our manual.

Installing the latest available Windows updates including Edge should resolve the problem.
The latest version of Edge is running on Chromium which resolves the issue.

Of cause using an other browser would work as well.
Title: Re: On-line manual
Post by: mattjgerard on August 11, 2020, 07:06:43 AM
Whats Edge?

hahahaha.....