KeyShot Forum

Technical discussions => General discussion => Topic started by: Rollk1 on November 10, 2020, 05:35:26 pm

Title: Keyshot 9 deleted scene
Post by: Rollk1 on November 10, 2020, 05:35:26 pm
Never had this happen before; running Keyshot 9 on Windows 10. I was working on a scene when Keyshot froze and I had to shut the computer down. When I booted back up and opened the file I previously saved, the scene was completely empty. Could it be related to running GPU mode? Attached is the log file if someone could take a look. Thank you.
Title: Re: Keyshot 9 deleted scene
Post by: mattjgerard on November 11, 2020, 05:39:14 am
dang that sucks. have you contacted support directly? did you have auto backups on? Does the keyshot file size make sense for what should be in there?
Title: Re: Keyshot 9 deleted scene
Post by: andy.engelkemier on November 18, 2020, 09:01:46 am
Oh man, this happened to me last night!
It froze my entire computer. But I can't open my file at all. It seems corrupted, and I can't import it either. it tries, but doesn't do anything with no error. I only lost 20 minutes, so just did it again. I've got the file in OneDrive, which doesn't care for you to have a software freeze the computer while it's uploading....so it's really a bad combination.
That's why I don't like saving over a file. SaveAs, and keep at least 2 versions at all times. Keyshot files go corrupt fairly often. I'd like to say it's more often when using GPU, but it's difficult to say.