KeyShot Forum

Technical discussions => General discussion => Topic started by: kh on March 02, 2021, 10:59:08 PM

Title: Keyshot cannot be reactivated
Post by: kh on March 02, 2021, 10:59:08 PM
Keyshot cannot be reactivated.
Is it possibly some issue with the activation server?
Please fix it ASAP.
Title: Re: Keyshot cannot be reactivated
Post by: kh on March 02, 2021, 11:59:47 PM
It's working now. Thanks.
Why does the server sometimes not work?
Please improve it.
Title: Re: Keyshot cannot be reactivated
Post by: Anindo Ghosh on March 03, 2021, 07:17:01 AM
I faced the exact same problem yesterday. After several retries, I raised a ticket to license@luxion.com with the request.txt file generated by the activation dialog.

They sent me an updated license file, which activated my installation.

Posting this in case it helps anyone else.
Title: Re: Keyshot cannot be reactivated
Post by: kh on March 04, 2021, 12:20:00 AM
I am pleased to report that I have received the following email.
________________________________________________________________________________________________
We experienced an issue with the Webserver that caused this issue for many of our customers today.
This issue has been resolved and we are currently working on ways to make sure this repeated issue does not continue.
​Thank you for your patience while we work to resolve the issue.
________________________________________________________________________________________________