I made a scene in Keyshot2 which had labels. For convenience, and to stop them getting mixed up with the textures I stored them in a folder named 'Labels'.
Opened the model in K3 and it had no labels - presumably because K3 was couldn't find the path to the label.
Would it not make sense to have a default 'Label' folder created on installation, particularly as 'labels' are usually used in quite a different context to 'textures'...?
This was a bug in KS3. You can check for updates to get the latest version 3.0.78.
I came unstuck when i tried to update using 'check for updates' in the 'Help' menu :(
See here...
http://keyshot.com/forum/index.php?topic=2798.0