Print Page - render pixel error

Title: render pixel error
Post by: Morgan on June 16, 2021, 02:08:21 AM

Greetings to all,

maybe someone has a solution, since the update I always have a rendering error in the same place,
but the mesh is free of any defects and has no seam there.

Best regards

Title: Re: render pixel error
Post by: Niko Planke on June 22, 2021, 02:56:58 AM

Hello Morgan,

based on the images you provided it is really hard to determine what the cause could be.
To provide a solution for you, closer investigation using the file showing the issue will be required.

I suggest you contact support@luxion.com, and provide a sample file showing the issue.
Also make sure to provide detailed steps to reproduce the issue.

Title: Re: render pixel error
Post by: Morgan on June 23, 2021, 02:23:38 AM

Hello Niko Planke,

thank you for your efforts. I'll do that, can you tell me what support would like KSP and or the Zbrush file?
The flaw also shows up on the sculpture's other site, but the ZBrush Mesh is flawless on both sides.

Title: Re: render pixel error
Post by: Niko Planke on June 23, 2021, 02:36:34 AM

Hello Morgan,

I would suggest to provide both ksp and original Zbrush file.
Also make sure to provide ZBrsush and Zbrush bridge version.

You can send them via WeTransfer (https://keyshot.wetransfer.com/?msg=From:Morgan%0ASubject:Re%3A%20render%20pixel%20error%0Aissue%0Ahttps://forum.keyshot.com/index.php?action=post;topic=28005.0%0A%20Description:&to=support@luxion.com)

KeyShot Forum

Technical discussions => General discussion => Topic started by: Morgan on June 16, 2021, 02:08:21 AM