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KeyShot Forum

Technical discussions => General discussion => Topic started by: jerthies on February 10, 2022, 07:04:49 AM

Title: Keyshot Web Viewer not available - bug or subscription limitation?
Post by: jerthies on February 10, 2022, 07:04:49 AM
Hi!

I'd like to try using the web viewer - but the option to upload my file is grayed out in the file menu.
Do you need one of the new subscriptions to use this?
I'm a pro user with an up-to-date maintenance contract.

Thanks!
Jer
Title: Re: Keyshot Web Viewer not available - bug or subscription limitation?
Post by: DerekCicero on February 10, 2022, 01:14:01 PM
Yes, it requires a KeyShot 11 Subscription and a KeyShot Web Subscription b/c it uses the back-end cloud licensing system to manage the upload / sharing process.

ATM this is not available via the Trial system. We are working on it.
Title: Re: Keyshot Web Viewer not available - bug or subscription limitation?
Post by: Seth Richardson on February 15, 2022, 03:38:56 PM
Quote from: DerekCicero on February 10, 2022, 01:14:01 PM
Yes, it requires a KeyShot 11 Subscription and a KeyShot Web Subscription b/c it uses the back-end cloud licensing system to manage the upload / sharing process.

ATM this is not available via the Trial system. We are working on it.

Also doesn't work for floating licenses.
Title: Re: Keyshot Web Viewer not available - bug or subscription limitation?
Post by: DerekCicero on February 17, 2022, 08:59:45 AM
Correct. It only works for Subscription.
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