KeyShot Forum

Technical discussions => General discussion => Topic started by: hve on April 26, 2022, 04:50:51 am

Title: Impossible to login into support forum and support tickets not working anymore
Post by: hve on April 26, 2022, 04:50:51 am
Hello,

I can't access the support forum anymore (since a few weeks since my last post there which has been closed as I couldn't answer)

And when I create a support ticket I don't see anything no mail to confirm and no answers form Keyshot support, what's going on ?

thanks,

Hans
Title: Re: Impossible to login into support forum and support tickets not working anymore
Post by: Will Gibbons on April 26, 2022, 11:31:42 am
Was it the regular support forum or the Beta forum you were on?
Title: Re: Impossible to login into support forum and support tickets not working anymore
Post by: Justin A on April 26, 2022, 11:59:45 am
Please give me your email address attached to the Support portal.
I will check to make sure nothing is blocked on our end.
Title: Re: Impossible to login into support forum and support tickets not working anymore
Post by: hve on April 26, 2022, 12:27:03 pm
Was it the regular support forum or the Beta forum you were on?

No it was the regular support forum Will thanks
Title: Re: Impossible to login into support forum and support tickets not working anymore
Post by: hve on April 26, 2022, 12:29:33 pm
Please give me your email address attached to the Support portal.
I will check to make sure nothing is blocked on our end.

Thanks Justin I just sent you a PM with my email, thanks
Title: Re: Impossible to login into support forum and support tickets not working anymore
Post by: hve on April 26, 2022, 03:26:30 pm
Thanks for your help on this Justin, works now  :)