KeyShot Forum

Technical discussions => General discussion => Topic started by: jhiker on March 05, 2012, 08:55:12 AM

Title: 'Cannot connect to update server - try later....'
Post by: jhiker on March 05, 2012, 08:55:12 AM
I get this message whenever I check for updates.

Anybody else see this or is it just me  ::)
Title: Re: 'Cannot connect to update server - try later....'
Post by: guest84672 on March 05, 2012, 11:45:17 AM
You can change the server setting inside the preference dialog.
Title: Re: 'Cannot connect to update server - try later....'
Post by: jhiker on March 06, 2012, 12:52:38 AM
Quote from: Thomas Teger on March 05, 2012, 11:45:17 AM
You can change the server setting inside the preference dialog.

Where?
How?
To what?
Title: Re: 'Cannot connect to update server - try later....'
Post by: guest84672 on March 06, 2012, 06:17:30 AM
Preferences > Advanced > Network - talk to your IT person to see what it needs to be set to.
Title: Re: 'Cannot connect to update server - try later....'
Post by: caden2010 on March 06, 2012, 12:06:17 PM
I have exactly the same problem. Nothing has changed on my network front since using KeyShot2.

Incidentally I can check for updates on KeyShot2 perfectly OK (even though there will be no more!) it just tells me "No new version was found".

Both KeyShot 2 and 3 are set for Automatic Proxy detection.
Title: Re: 'Cannot connect to update server - try later....'
Post by: jhiker on March 07, 2012, 01:21:24 AM
Quote from: Thomas Teger on March 06, 2012, 06:17:30 AM
...... talk to your IT person to see what it needs to be set to.

Yeah - I did - we tried it with 'Network' set to ....
Automatic proxy detection
No proxy
HTTP
SOCKS

..but nothing worked.

Keyshot 2 will connect with 'Network' set to  Automatic proxy detection.

Do you have any further suggestions?
Title: Re: 'Cannot connect to update server - try later....'
Post by: guest84672 on March 07, 2012, 07:43:56 AM
Try again. we just restarted the Proxy server.
Title: Re: 'Cannot connect to update server - try later....'
Post by: caden2010 on March 07, 2012, 08:21:06 AM
Just tried again and I still get the same message

"Cannot connect to the update server. Please try again later"
Title: Re: 'Cannot connect to update server - try later....'
Post by: jhiker on March 07, 2012, 09:20:27 AM
Quote from: caden2010 on March 07, 2012, 08:21:06 AM
Just tried again and I still get the same message

"Cannot connect to the update server. Please try again later"

Same here.....