KeyShot Forum

Archive => Support Archive => Topic started by: andreb on September 04, 2012, 11:11:55 am

Title: queue processing problem
Post by: andreb on September 04, 2012, 11:11:55 am
Since I update Keyshot, I have the following problem:
I save the images in a folder as usual and the animation as well.
During the image creation, I can see all the images generated in the folder as usual but when the video is generated the images disappeared !
After the video is generated, a box open and say saved movie to the folder and then I have to click yes for the queue to continue.
This is very embarrassing, because (it wasn't like that before) I use to generate a batch of videos during the night and now it only generate one video at a time... software is waiting me to click on yes for every video.

Andr
Title: Re: queue processing problem
Post by: Ruckus on September 04, 2012, 11:47:52 am
Yikes - a bug like this would just about kill our operations.

Did you just update to 3.3.15?  (we are still at 3.2.32)
Title: Re: queue processing problem
Post by: andreb on September 04, 2012, 01:06:39 pm
Yes, updated to 3.3.15 and started to have this problem, very embarrassing!
I don't care about saving the images, but my workflow is very slow right now...
Title: Re: queue processing problem
Post by: KeyShot on September 04, 2012, 02:21:29 pm
It has been fixed. There will be a small update to 3.3 shortly.
Title: Re: queue processing problem
Post by: andreb on September 05, 2012, 01:22:31 am
Switched back to 3.2.36 and waiting for the fix, thanks.
Title: Re: queue processing problem
Post by: iepling on September 06, 2012, 10:14:56 am
HAS THIS BEEN FIXED?
I JUST LOST 20+ HOURS OF RENDERING. NOT GOOD FOR MY DEADLINE!
THIS IS A MASSIVE PROBLEM!
HOW DO I DOWNGRADE?
WHERE DID THE FILES GO?
I DO THIS OPERATION ALL THE TIME. NEVER HAD A PROBLEM.
VERY UPSET.