KeyShot Forum

Technical discussions => Data Import => Pro/ENGINEER - Creo => Topic started by: sdesaulles on March 13, 2013, 07:05:16 AM

Title: Missing parts in Keyshot 4 using the Creo Plug-in
Post by: sdesaulles on March 13, 2013, 07:05:16 AM
Are any other users experiencing missing parts when taking an assembly into Keyshot from a ProE assembly?

I have been 'playing' with the new plugin and KS4, I normally use KS4 for industrial Design, but am just using it for a kitchen design currently.  I find that particular units just don't carry across into KS4 from Creo2.  I was using a "render" simplified rep and assumed it might be a problem with that, so used the "master rep" assuming I could then delete out unwanted components within KS4, but no, it just didn't come through.

Tried various import options settings in the plugin, switching off live linking etc, nothing helped.  Tried opening the Creo assembly from within Creo,   The only way to get all the part data into KS4 seems to be to write a STEP file and reopen what is now a 'dumb' feature free file in Creo2 and then use that.

Which rather undermines all the live link and plugin capability. since it is no longer linked to the original assembly.  Is there a way to 'force' KS4 to import everything using the Creo plugin?

The images attached show the issue.

Any insights much appreciated. I tried the live linking etc with a couple of very small / simple assmblies and it looked really promising, but I can't see what I'm doing wrong here.

Thanks for any steers - or let me know if you're finding the same issue.

Stephen
Title: Re: Missing parts in Keyshot 4 using the Creo Plug-in
Post by: Chad Holton on March 13, 2013, 07:43:30 AM
Hi Stephen,

Not sure what the issue could be here. Are you able to share the Creo file with me? If so, please use: https://keyshot.wetransfer.com and send to chad@luxion.com.

Thanks,
Chad
Title: Re: Missing parts in Keyshot 4 using the Creo Plug-in
Post by: guest84672 on March 13, 2013, 10:26:28 AM
Do the individual parts import through the plugin?
What happens if you import the entire assembly directly, rather than using the plugin?
Title: Re: Missing parts in Keyshot 4 using the Creo Plug-in
Post by: sdesaulles on March 13, 2013, 12:31:18 PM
Yes, individual parts, and sub assemblies,  import with the plugin.

From the mac version of KS4, importing the Creo Assy, it says there is no data there.

From the W7 side it says "luxion_geometry.exe" has stopped working.

then Keyshot 4 import error, 135GS_kitchen_04.asm8 does not contain 3d geometry. (not true, it does) you may need to export polygonal geometry from your modelling system. For additional help please contact support@luxion.com ....

Thanks

Stephen
Title: Re: Missing parts in Keyshot 4 using the Creo Plug-in
Post by: guest84672 on March 13, 2013, 03:24:33 PM
Ok - we definitely need the file then. We will take a look and get it fixed.
Title: Re: Missing parts in Keyshot 4 using the Creo Plug-in
Post by: sdesaulles on March 13, 2013, 04:49:58 PM
Hi Thomas,

Creo file already sent to Chad as requested above.

Thanks,

Stephen
Title: Re: Missing parts in Keyshot 4 using the Creo Plug-in
Post by: guest84672 on March 13, 2013, 05:17:01 PM
Perfect - thank you.
Title: Re: Missing parts in Keyshot 4 using the Creo Plug-in
Post by: itsterril on March 25, 2013, 06:55:32 AM
All of our users here are having the same issue with the Plug in from Proe WF4 into Keyshot4. I just completed all updates but still no go as far as getting all the geometry in. I need a work around or a fix.

Title: Re: Missing parts in Keyshot 4 using the Creo Plug-in
Post by: guest84672 on March 25, 2013, 03:43:41 PM
It doesn't import at all?
Title: Re: Missing parts in Keyshot 4 using the Creo Plug-in
Post by: cyhuang111 on March 25, 2013, 08:00:32 PM
Hi all.
I got same problem here. Is plugin be fixed?
I just upgraded to Keyshot 4 and install plugin for Proe wirefire 4.
When I export file to KS4 via plugin, several parts are missing.

It never happen in KS3 before.

Please help.
Title: Re: Missing parts in Keyshot 4 using the Creo Plug-in
Post by: sdesaulles on March 26, 2013, 02:20:18 AM
Are you getting missing parts - like me, or no parts coming through at all?

The Creo2 file I sent in on the 14th had the same issues for their tech support - and has apparently now gone to the "plug-in guru" but still no news.

Would be good to get an answer to this though - as its one of the big 'steps on' with KS4, so if not working, not such a big step yet.

Mind you, still waiting for an answer re a question on using the axis of a 'helper object' from well over a month back, so I'm not holding my breath.

Stephen
Title: Re: Missing parts in Keyshot 4 using the Creo Plug-in - Could it be Sub Assebly
Post by: sdesaulles on March 26, 2013, 07:41:53 AM
Just had the same issue again on a different assembly - v. dull.
Realised that I think the missing components are parts of sub assemblies, not the top level - could it be that the PlugIn struggles with multi level assemblies for some reason?

Can anyone with similar issue confirm?

Thanks

Stephen
Title: Re: Missing parts in Keyshot 4 using the Creo Plug-in
Post by: guest84672 on March 26, 2013, 12:12:37 PM
We are looking into it. Seems like something on the Pro/TOOLKIT side. We will keep you posted.
Title: Re: Missing parts in Keyshot 4 using the Creo Plug-in
Post by: itsterril on March 27, 2013, 07:32:11 AM
yea, i concour that it is subassemblies that dont seem to completly come in. If i open that subasm in pro e and try to just bring in that model, it works....
Title: Re: Missing parts in Keyshot 4 using the Creo Plug-in
Post by: sdesaulles on March 27, 2013, 07:42:43 AM
OK, that might give the plugin guru a steer on what the issue could be related to - although correlation does not equal causality.

Thanks for the feedback.

Interestingly, the other assembly I had the issues with subsequently imported correctly - ironically once I had added some further sub assemblies to it.
Title: Re: Missing parts in Keyshot 4 using the Creo Plug-in
Post by: cyhuang111 on April 24, 2013, 06:32:30 PM
Hello, is the issue be solved?
Title: Re: Missing parts in Keyshot 4 using the Creo Plug-in
Post by: cmindler on April 29, 2013, 07:02:43 AM
We were have the same issue with parts not showing up going from Creo 2.0 to Keyshot 4.  Worked fine to Keyshot 3.  Anyway, I started a new blank assembly (empty) and added the full model to that assebly.  The export to Keyshot worked perfectly.  A work around (you loose camera angles and whatnot), but the model does come through without missing any parts.
Title: Re: Missing parts in Keyshot 4 using the Creo Plug-in
Post by: Chad Holton on April 29, 2013, 08:47:19 AM
You guys using the latest plug-in?
Title: Re: Missing parts in Keyshot 4 using the Creo Plug-in
Post by: cmindler on April 29, 2013, 09:13:59 AM
Yup, just installed today to make sure.
Title: Re: Missing parts in Keyshot 4 using the Creo Plug-in
Post by: Chad Holton on April 30, 2013, 05:44:31 AM
Hi cmindler - Would you be able to share a simple Creo file that has this issue with me? If so, please send to chad@luxion.com

Thanks,
Chad
Title: Re: Missing parts in Keyshot 4 using the Creo Plug-in
Post by: roycrerar on June 12, 2013, 02:25:05 AM
Plugin is totally useless missing huge chunks of models going from creo1(wildfire5) to keyshot 4. Boss not impressed that I cannot supply rendered images for client presentations. HELP needed URGENTLY!! >:(
Title: Re: Missing parts in Keyshot 4 using the Creo Plug-in
Post by: Chad Holton on June 12, 2013, 06:02:14 AM
Hi Roy,

It's hard to say what's happening without an example. First, make sure you're running the latest plug-in from here: http://www.keyshot.com/downloads/plugins/
If you still have missing parts, would you be able to provide a simple example file that is giving you this same issue? If so, please send to chad@luxion.com (if it's huge (10+meg) use https://keyshot.wetransfer.com/)

Thanks,
Chad
Title: Re: Missing parts in Keyshot 4 using the Creo Plug-in
Post by: id355 on September 23, 2013, 11:50:56 AM
Hi Chad,

I have this problem on a daily basis and have stopped using the plugin. I made a simple assembly in Creo 2.0 and lost part of the model. I can send both the .asm and .bip to you at the email address below. I think it may have something to do with sub assemblies, but not sure.

Thanks,

id355
Title: Re: Missing parts in Keyshot 4 using the Creo Plug-in
Post by: Chad Holton on September 23, 2013, 02:26:09 PM
Quote from: id355 on September 23, 2013, 11:50:56 AM
Hi Chad,

I have this problem on a daily basis and have stopped using the plugin. I made a simple assembly in Creo 2.0 and lost part of the model. I can send both the .asm and .bip to you at the email address below. I think it may have something to do with sub assemblies, but not sure.

Thanks,

id355

Thanks for sending, David - I'll check them out and let you know what I find.

Chad
Title: Re: Missing parts in Keyshot 4 using the Creo Plug-in
Post by: NormanHadley on September 24, 2013, 03:07:43 AM
Hi Chad

Can you clarify what the latest version of the plug-in is? The link you provided goes to V2.1 but I have V2.2 installed. I don't have missing parts but my machine hangs whenever I try to use live linking.

Norman
(I'm on CreoElements/Pro 5.0 (a.k.a. Wildfire 5.0) and KS4.1)
Title: Re: Missing parts in Keyshot 4 using the Creo Plug-in
Post by: Chad Holton on September 24, 2013, 06:10:40 AM
Hi Norman,

I'm guessing you're looking at the latest released Creo plugin (2.1)? The latest WF5/Elements plugin is 2.2.

I've ran across the same thing on my end (slow update) and it seems to happen with certain parts/assemblies. Do you have a simple sample assembly you would be willing to share that's giving you this issue. It might help us figure out what's causing it in certain cases.

Thanks,
Chad
Title: Re: Missing parts in Keyshot 4 using the Creo Plug-in
Post by: Chad Holton on September 24, 2013, 07:24:04 AM
Quote from: id355 on September 23, 2013, 11:50:56 AM
Hi Chad,

I have this problem on a daily basis and have stopped using the plugin. I made a simple assembly in Creo 2.0 and lost part of the model. I can send both the .asm and .bip to you at the email address below. I think it may have something to do with sub assemblies, but not sure.

Thanks,

id355

Thanks again for sending, David. I had just checked out your file and sent you a reply. If you don't see it, check your SPAM folder.

Chad
Title: Re: Missing parts in Keyshot 4 using the Creo Plug-in
Post by: NormanHadley on September 26, 2013, 04:12:05 AM
Hi Chad

I think you're right that it's speed that's the fundamental issue. I am working on a whole-engine assembly with around 1GB of Pro/E data so the live link "hanging" might just mean I've never had the patience to see if it eventually updates. :-[

I've done some tests with a more manageable subassembly (I will email a zipped-up copy of this to you in a few minutes). With a tessellation level of 0.2, it takes only 5 seconds to convert to Keyshot, including firing up Keyshot itself. But if I reposition one of the components in Pro/E and click"Update Now!", the same geometry takes 25 seconds to re-convert. That doesn't seem right to me.


Norman
Title: Re: Missing parts in Keyshot 4 using the Creo Plug-in
Post by: Chad Holton on September 26, 2013, 05:14:33 AM
Hi Norman,

Thanks for the feedback and sending - downloading it now.

Chad