I'm trying out the keyshot 2 demo. (KeyShot 1 was a bust because it wouldn't render my bigger files. Now I'm having license issues on 2...)
Keyshot 2 will import my STP files, but it will change the part sometimes.
Here is a coupling, BIP format
(http://purdybilt.com/img/untitled.18.jpg)
And here it is in STP
(http://purdybilt.com/img/untitled.19.jpg)
So easy fix right? use BIP. well thats part of a larger assembly.
The larger file imports alright in STP format, but has the part malformed
When i try to import the same assembly in BIP, I get a "Can Not Parse xxxx.bip" error notice.
So whats the fix?
With what application you create your STEP files?
Alibre Pro 12.1 (most recent upgrade w/ keyshot 2 export )
So easy fix right?
So whats the fix?
I would send the Alibre file to: support @ alibre.com
Quote from: Ralf-S on July 19, 2010, 06:51:43 AM
So easy fix right?
So whats the fix?
I would send the Alibre file to: support @ alibre.com
The easy fix would be to use BIP export. that's the whole reason for alibre upgrade. But with my larger file only the stp (which renders wrong) will import into keyshot. The BIP on larger files has a Parse error.
I tried contacting Alibre support, they don't reply, even the so called live support is never online. It's kinda stupid I paid for the maintenance package to have such support. Other then to have keyshot 2. Which I got screwed on the license for.
This forum seems the only place i can get response. (KeyShot support doesn't reply to emails either)
I think it's a problem with the generated native CAD "geometry".
Please take a look: http://forum.alibre.com/
There you can post your native Alibre file and a lot of "experienced" Alibre users can help. ;)
my file is large assembly composed of many other assemblies and muany more parts, too much to post
Quote from: dnelson on July 19, 2010, 09:01:42 AM
my file is large assembly composed of many other assemblies and muany more parts, too much to post
Your file shown above is sufficient to check, probably no larger than a few, 3-4 MB. (*.zip or 7.z (http://www.7-zip.org/))
well that was only one part tho... this parsing error is in the larger file, if i send an assembly i have to send all the containing parts right?
QuoteI tried contacting Alibre support, they don't reply, even the so called live support is never online. It's kinda stupid I paid for the maintenance package to have such support.
Not sure what you are referring to because our records show that we've responded to each of your cases over the last few months. I do not show a case for you contacting us regarding a parsing issue, or any BIP issue for that matter.
The BIP Exporter in Alibre Design uses the exact geometry on the screen - what you see is what you get. Unlike the STEP translator, which can occasionally change the geometry around. The problem is likely on the KeyShot end, but could possibly be on the Alibre end as well. Step 1 would be to send us your file, through Support.
Max @ Alibre
The last 5 times i tried on line "live" support the was no rep on the other end. I don't even bother now. As far as email, I've only emailed for billing questions. Because I've found in the past it takes too long to get responses by email, technical or otherwise, and usually I don't have time to wait on a response for technical help, If live support is down, I go to web for faq's and forums, or try to fix the problem myself, or try 30 other ways to do the same thing till one works.
And no, you didn't get word from me on parsing or BIP issues, i came here first, figuring it was a Keyshot issue not alibre. I probably would hit up the alibre forum next.
Even though getting technical help / customer service is a frustrating process, It's not my real issue...
http://www.purdybilt.com/2in Coupling.AD_PRT (http://www.purdybilt.com/2in%20Coupling.AD_PRT)
That's the part above. If you can figure out why it distorts in a STP file, then I can probably utilize the larger project with STP because keyshot will import the STP.
But fixing that (or if there is no fix) won't solve the parsing error with the larger BIP file (if it's even a size issue). However, that set of files is proprietary, I can't post that on the forum. Is there an address I can send the files directly to?
Quote from: Max on July 19, 2010, 10:55:18 AM
QuoteI tried contacting Alibre support, they don't reply, even the so called live support is never online. It's kinda stupid I paid for the maintenance package to have such support.
Not sure what you are referring to because our records show that we've responded to each of your cases over the last few months. I do not show a case for you contacting us regarding a parsing issue, or any BIP issue for that matter.
The BIP Exporter in Alibre Design uses the exact geometry on the screen - what you see is what you get. Unlike the STEP translator, which can occasionally change the geometry around. The problem is likely on the KeyShot end, but could possibly be on the Alibre end as well. Step 1 would be to send us your file, through Support.
Max @ Alibre
- Download your file.
- Saved
- Open your file with Alibre V12.1 ( current version)
- Export -> *.bip
- Open with KS V 2.0.46
- No problem
Snapshot -> 20 sec.
*.bip file as att.
ok, now export in STP
You mean STEP (AP 203 / 214) or *.stp ?
Quote from: Ralf-S on July 19, 2010, 01:16:36 PM
You mean STEP (AP 203 / 214) or *.stp ?
I don't think it matters, i think the same error occurs, in Alibre Step, AP203 or AP 214...
But I usually use 214.
Why should I use STEP? ???
The new *. bip file/ Export works great, different from what you say.
Quote from: Ralf-S on July 19, 2010, 01:29:41 PM
Why should I use STEP? ???
The new *. bip file/ Export works great, different from what you say.
Just so what you see what rendering issues occur with the STEP file vs BIP. The BIP worked great in my smaller files or single parts, But I have a huge file, with many parts & many assemblies embedded. When I export that to BIP, no apparent issue, when i import that BIP into keyshot 2, parsing error.
I don't know if Alibre created the BIP correctly, or if KeyShot has an import issue with files that size... or the much worse issue, my computer has hardware issues, but i doubt it's that.
Tracking?
Tracking?
Yes, I will try to help but I need the assembly.
If you want, you can send me your file. (...have send my e-mail )
Or you can send a support incident in your personal Alibre customer account.
QuoteThe last 5 times i tried on line "live" support the was no rep on the other end. I don't even bother now. As far as email, I've only emailed for billing questions. Because I've found in the past it takes too long to get responses by email, technical or otherwise, and usually I don't have time to wait on a response for technical help, If live support is down, I go to web for faq's and forums, or try to fix the problem myself, or try 30 other ways to do the same thing till one works.
In the future if you are having trouble please simply call us.
There is nothing that can be done about the STP issue on short order - unless you want to modify your part. This is a known issue with file translation and is typically caused by a fillet or geometry coming together in a weird way. It's a limitation of file translation. This is why using the native BIP export is the best option. If you have a BIP file that is failing, then we need to analyze it. If you are willing to upload your BIP file with the parse error, please let Support know and they will provide you with an FTP location to do so.
Well, I tried getting support.
Alibre took my files, sent them to a Germany Reseller. He did in fact fix my BIP so it rendered correctly.
However, he did not tell me why it wasn't working, what error he found, how he fixed it, how i could prevent future errors. All he said was I designed my parts horribly, and that's why it wouldn't work. Nice huh?
Well lets just say for spits and giggles that I did do a horrible job. How is telling me that and nothing else considered support?
I'm a self taught alibre user, never used any other cad program, I admit I am still a novice at some things. But teach a man to fish, he eats for a lifetime. Myself, I eat for a day I guess.
So, I give, even though I bought the alibre upgrade to get the program, (just to be told I have to pay again to upgrade to 2.0 in 2-3 weeks time...), I won't be buying the program. Great concept tho. Thanx to those who tried to help.
Sorry to hear you had that experience. It's not a normal one. Email me personally:
maxf@alibre.com - I will get your file, get with KeyShot, and we will figure out why the issue is happening. It's possible the fix is outside of Alibre Design or KeyShot, for example using a different mesh program to modify the model to where it works for whatever reason. Regardless, we will investigate it.