Cannot do anything without crashing Keyshot 5.1.66

[kyle187]

AMD Phenom II x4 965 processor
ATI FirePro V8700 (FireGL) GPU
8GB RAM
Windows 7 x64

Keyshot 5.1.66

I can open a .bip file in keyshot no problem, i can even rotate it, zoom, etc and it renders fine, but as soon as i try to drag and drop a material, enviroment, background, etc, the whole work space goes blank (white) and shortly after keyshot becomes unresponsive and crashes.  It does the same thing if i pause the rendering, every single time. 

It does not matter what .bip I try this with.  I tried a small simple 1" x 3" round disk, crashed.  I even tried the sample files that came with keyshot, same issue.

I have googled the issue and it seems there is/was a lot of issues with keyshot and AMD processors, particulary the Phenom II, which i have, but i saw no solution to the problem other than "the AMD bug has been fixed in the latest release".

I am ok with having to upgrade my workstation to a new intel processor and motherboard, but before i spend a bunch of money to get keyshot to work, i want to know that this is the issue.

Any help would be great!

[guest84672]

As a first step, can you try and turn off graphic effects under Preferences > Advanced?

[kyle187]

Keyshot support sent me some trouble shooting steps to take:

This is the typical troubleshoot for crashes/error messages at startup.

I. Update your graphics card driver. To obtain the latest, visit the graphic card manufacturer's web page. Download and install the latest driver updated for your card model.

II. Set permissions into the KeyShot 5 resources folder.

Windows OS:
************

1. Go to your Documents folder
2. Right-click the KeyShot 5 folder
3. Select "Properties"
4. Disable "Read only"
5. Go to the Security tab
6. Click the Edit button. Ensure that all users have read and write permissions
7. Click Apply and OK
8. Click Apply and OK once more.

III. Download Visual C++ and .NET

Please download Framework .Net and Visual C++ for your operating system.

Visual C++ 2005 (64bit): http://download.microsoft.com/download/8/B/4/8B42259F-5D70-43F4-AC2E-4B208FD8D66A/vcredist_x64.EXE
Visual C++ 2010: http://www.microsoft.com/en-us/download/details.aspx?id=14632
Framework .NET: http://www.microsoft.com/en-us/download/details.aspx?id=21

Restart your system, then go to Control Panel > System and Security > Windows Update and click "Check for Update". Then install all the updates available.

IV. Turn off graphics effects

1. Open the Windows explorer and browse to your Documents folder
2. Find the KeyShot 5 folder and open it. Inside you will find keyshot5.xml
3. Right-click keyshot5.xml and select to Open with > Notepad
4. Go to Edit > Find
5. Type the following in the search bar: enable_gpu and click Next
6. In your document "enable_gpu" is highlighed. In the same line you will see the word "true". Erase "true" and substitute with "false" (Note: everything else on that line should remain as is)
7. Save your changes and close the file
8. Now go ahead open KeyShot.

Works no problem now.  Hopefully this helps anyone else who may encounter this issue.

[n8k9ek9]

Keyshot support sent me some trouble shooting steps to take:

This is the typical troubleshoot for crashes/error messages at startup.

I. Update your graphics card driver. To obtain the latest, visit the graphic card manufacturer's web page. Download and install the latest driver updated for your card model.

II. Set permissions into the KeyShot 5 resources folder.

Windows OS:
************

1. Go to your Documents folder
2. Right-click the KeyShot 5 folder
3. Select "Properties"
4. Disable "Read only"
5. Go to the Security tab
6. Click the Edit button. Ensure that all users have read and write permissions
7. Click Apply and OK
8. Click Apply and OK once more.

III. Download Visual C++ and .NET

Please download Framework .Net and Visual C++ for your operating system.

Visual C++ 2005 (64bit): http://download.microsoft.com/download/8/B/4/8B42259F-5D70-43F4-AC2E-4B208FD8D66A/vcredist_x64.EXE
Visual C++ 2010: http://www.microsoft.com/en-us/download/details.aspx?id=14632
Framework .NET: http://www.microsoft.com/en-us/download/details.aspx?id=21

Restart your system, then go to Control Panel > System and Security > Windows Update and click "Check for Update". Then install all the updates available.

IV. Turn off graphics effects

1. Open the Windows explorer and browse to your Documents folder
2. Find the KeyShot 5 folder and open it. Inside you will find keyshot5.xml
3. Right-click keyshot5.xml and select to Open with > Notepad
4. Go to Edit > Find
5. Type the following in the search bar: enable_gpu and click Next
6. In your document "enable_gpu" is highlighed. In the same line you will see the word "true". Erase "true" and substitute with "false" (Note: everything else on that line should remain as is)
7. Save your changes and close the file
8. Now go ahead open KeyShot.

Works no problem now.  Hopefully this helps anyone else who may encounter this issue.

That's great. I had the same issue with 5.1.66 and 5.2. Now 5.2 is running with no issues. Thanks for posting.