Keyshot (v 5 and v6) Hangs On Setup While Opening BIP

[Marty]

I created a project in v5.3, modifying, saving, closing, reopening throughout the day... without incident.

Today, the project will not open. It hangs at 2% on the Setup (after ingesting all the components).

The same occurs with v6 installed on a second machine, telling me it's a corrupted file not a machine issue.

I've been down a road dealing with projects that "become" corrupted and unusable and gone through the installation set up, graphics card driver stuff, etc. All that once again seems irrelevant since the file was working fine and nothing has changed since.

Any similar plights out there, or suggestions as to how I can recover my file?

Keyshot has been frighteningly unstable and I can't even estimate the number of lost hours of work... and it looks like I may need to tack about 5 or 6 more onto that total.

[cubicart]

I just had the same experience with a large file in V6.1.72 ... created BIP with several scene sets, rendered 4 images in queue, closed file, tried to reopen for more rendering and file hangs on setup.

[Niko Planke]

Hello,

The issues you describe, can point towards your system running out of memory during the setup phase for big files.
Opening files can in those cases take significantly longer.
Please monitor the memory consumption while the file is opened and gets stuck to make sure that is not the case.
Also you can try to open the file using KeyShot 6.2 and check if it still is an issue.

In case you still experience issues using  v 6.2, please contact us at support@luxion.com to investigate closer on the issue.