Keyshot crash on move

[jodycochran]

I have a pretty dense scene, and the model is stable for the most part. However when I try to move a part, sometimes it does it fine no problem, then I move it later with the "Move Tool" and it moves around fine I can position it where I want as I click the green check box to commit location and all processors go to max and Keyshot crashes. The file is around 1GB I have 128 GB of ram. Just curious if this was a known issue and if anyone has some suggestions.

I have tried to clean the part up by removing unnecessary parts, and reducing the poly count but it still crashes.

Thanks,
Jody

[Chad Holton]

Hi Jody,

What KeyShot version are you using exactly (e.g. 5.1.234)? You can find this under Help>About.

Best regards,
Chad

[jodycochran]

Thanks Chad I am running the latest 6.2 Pro update.
I think the issue was bad geometry, I cleaned it up a little more, and it works very slowly but it doesn't crash.
File currently over 5GB.

[Chad Holton]

Those large scenes will use a lot of memory. Keep an eye on your RAM, as it might be running out.

[multitech]

I had the same problem after the 6.2.85 update.  KS would sometimes freeze when selecting the green check box after moving a single part on a large model.  I reinstalled 6.1.72 and it does not freeze any more.

Mike 

[Chad Holton]

Awesome! Thanks for the update.

Chad