Keyshot Cloud Login Issues

[guest83783]

I've always had issues logging into cloud from Keyshot 5...  I end up having to retrieve my password and then create another one each time I use it!

I use it every month or so, so not that often but it seems to be with every attempt over the past couple of years - it's really annoying.

Today I tried to login and couldn't and even though I can login here I can't with cloud in the software:

(21:07:50) Cannot move parent to child.
(21:09:31) Unsuccessful reply, code= 400 , data= "{"error":"invalid_grant","error_description":"Refresh token has expired"}" , url= "https://cloud.keyshot.com/oauth/token.php"

Any idea why this always happens?

Andy

[Morten Kristensen]

Hello Any,

Very sorry about your inconveniences. It looks like you have stale tokens, that it shouldn't be using anyway. Try closing KeyShot and removing the "<plugins>..</plugins>" section from the XML file. Then start KeyShot up again and try to authenticate. It should solve your problem.

If you are actively using other plugins then try making a backup of the XML file first.

Hope that helps

[guest83783]

Hi Morten,

You may need to give me a pointer - where is the xml file to edit?

Any idea why it never starts in full screen mode and is always off the screen too?

Thanks in advance

[guest84672]

the XML file is located in your KeyShot resources folder.

[Plaxton]

Hi, I currently run Keyshot 6.2 Pro (Floating).

I have recently tried to access Keyshot cloud and without success. I have updated my password and await the activation email which never seems to get sent, my spam folder is empty.

Any ideas?

Kind regards

Dan.

[Chad Holton]

Hi Dan,

The activation email may have ended up in your SPAM or still floating in cyberspace somewhere. Anyhow, I went ahead and activated your account for you. You should be able to login now. Let us know if you have any problems.

Best regards,
Chad

[Plaxton]

Issue now resolved.