Objects behind glass with label, turn black (only after re-opening bip file)

[kbova41188]

Hey Everyone,

I've noticed this issue for quite some time now and It seems to be a strange glitch with label shadows and it only happens when I close Keyshot and try to reopen the same scene.  I typically do a lot of packaging renderings that are in clear bags or clear plastic structures with labels/graphics with the product being visible.  When I apply labels initially, the renderings turn out fine but as soon as I save and close kesyhot and re-open the same file, the shadows from the labels go crazy and turn everything behind it black.  I have figured out that if I delete the label and re-apply it as normal projection it seems to reset the shadow and it works fine.  It's very strange and I wonder if anyone else has had this same issue or any reccomendations?

Attached are 2 examples of before and after closing the program.

[Chad Holton]

Hello,

What version are you using exactly (e.g. 5.1.234)? You can find this under Help>About.

Also, can you share the file with us? If so, please save a ksp file:

1. Open your scene
2. Go to File > Save Package
3. Name your file

Please send the file to: support@luxion.com

Best regards,
Chad

[kbova41188]

Sure thing! I'm using 6.3.19 currently.  I've had this issue with Keyshot 5 also.

Attached is the packaged file.  The setup isn't ideal but to save time I fake the product as a flat surface and apply an image as a label.

[Finema]

Hi
Try to enable Interior Mode.

[kbova41188]

I've have tried it with interior mode on and it does fix the problem but makes the render time significantly longer.  I'm just trying to understand what is changing when I close and reopen the program that is causing the shadows to do that.

[NM-92]

I think turning global illumination fix this issue.