architecture model failure

[Saloff]

when trying to import an . obj building model, KS shuts down.
is it the problem of the model or?..

[guest84672]

How big is the model and how much RAM do you have?

[Saloff]

well, don't have the model handy to tell you the size... it is a building with some street furniture in front of it.
the problem happens both on my macbook pro with 16GB RAM and on mac pro desktop with 32GB RAM.

[guest84672]

Need to see the obj. Also, make sure that you are running the latest version of KeyShot.

Have you tried native import of the SketchUp file?

[Saloff]

i will try to show the model shortly.
never tried ScetchUp.

[guest84672]

Oh- I was assuming it came out of SketchUp, since you said architecture. What software are you using?

Yes - send me the scene via keyshot.wetransfer.com. Send to support@luxion.com with reference to this post.

Thanks, Thomas