Crashes when manipulating textures.

[peri]

I can crash keyshot within 2 seconds - edit a texture, move the (for eg) scale slider left, then right, and thats it, KS stops working. (on both the 4.2.35 version, and the one previous)

I cleared all the Windows event logs, crashed the program, and here are the log events. Hopefully they are of use.



(win7 x64, 32gb ram)

ERROR 14:53:48
Faulting application name: keyshot4.exe, version: 4.2.35.0, time stamp: 0x5256a3ef
Faulting module name: QtGui4.dll, version: 4.8.3.0, time stamp: 0x5086b067
Exception code: 0xc0000005
Fault offset: 0x000000000044a172
Faulting process id: 0x16f4
Faulting application start time: 0x01cec81b9656ef45
Faulting application path: C:\Program Files\KeyShot4\bin\keyshot4.exe
Faulting module path: C:\Program Files\KeyShot4\bin\QtGui4.dll
Report Id: e1f9e1cc-340e-11e3-8f99-20cf3019697d

==================================================================

INFO 14:53:48
Fault bucket , type 0
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: keyshot4.exe
P2: 4.2.35.0
P3: 5256a3ef
P4: StackHash_fa82
P5: 0.0.0.0
P6: 00000000
P7: c0000005
P8: 0000000000000000
P9:
P10: 

Analysis symbol:
Rechecking for solution: 0
Report Id: e1f9e1cc-340e-11e3-8f99-20cf3019697d
Report Status: 4


==============================================================



Edit


Another error reported was

INFO 15:11:54
Fault bucket , type 0
Event Name: RADAR_PRE_LEAK_64
Response: Not available
Cab Id: 0

Problem signature:
P1: keyshot4 .exe
P2: 4.2.35.0
P3: 6.1.7601.2.1.0
P4:
P5:
P6:
P7:
P8:
P9:
P10:

[thomasteger]

We will test.

[Rex]

I cannot reproduce this. Do you mind sharing your .ksp file? go to file > save package and send the .ksp to rex@luxion.com If it's larger than 20mb send via keyshot.com/wetransfer.

Thank you

[peri]

I'm using the demo version, the 'save package' option is greyed out.


Best I can do is say it goes from this (clicky)



To this (not that it helps at all)




I've done some more experimenting, and it seems to be only the 'scale' slider that crashes the program.

Its not limited to one scene, but every scene or object I've loaded into keyshot. Interestingly, the more complex the scene, the quicker it will crash. The model shown (536k tri's) can crash the prog simply by moving the slider left, then rapidly right. I tried to crash it with a simple ring model (7k), and that took 7-10 rapid movements left/right.


Edit,

Is it possible that it is a problem with the visual C++ installed on my computer? I've noticed several programs that I've tried to install recently (HDR Expose3 jumps to mind) that either failed to install, or installed but would not run, with the error

"Visual C++ Runtime Error
This application has requested the runtime to terminate in an unusual way........ "


Edit 2

I think I may have solved the problem.

I uninstalled all the many different C++ redistributables (at least 16 different packages and updates), and installed clean 2008-2013 packages from MS.

Touch wood, it hasn't crashed  yet