KeyShot 4 Fails To Load

keaneray · September 17, 2014, 01:27:37 PM

Since yesterday KS4 won't load. It just stalls on the importing window. This happens when just opening KS or opening a .bip. I have the latest version.

Any ideas why this is happening and how it can be fixed?

Chad Holton · September 17, 2014, 02:48:09 PM

Does it get stuck on loading the startup.bip file every time? If so, try replacing it with another BIP just to test. This file should be located under Program Files>KeyShot4>bin folder

Let me know if this helps or not.

Chad Holton · September 17, 2014, 02:49:48 PM

Here's my starup.bip file, if you want to try using it.

keaneray · September 17, 2014, 03:04:18 PM

Hi Chad,

I have tried numerous .bip files with the same result. I tried updating the starup.bip you uploaded, but had the same results. I fear a reinstall coming on

cubicart · September 17, 2014, 03:12:31 PM

I just experienced this problem also ... at first the material library refresh hung at 37%, so I tried re-installing and had the same issue. Occasionally the program launch would hang up as you have shown.

I ultimately ended up re-installing software again, creating newly named install and resource folders. This seems to have fixed the problem for me. Not sure what caused the issue; maybe something got corrupted.

keaneray · September 21, 2014, 11:51:59 AM

I ended up re installing a large number of times. Like Cubicart said the material library refresh hung around 30% a good few times. I have it working again, but it's just been very frustrating.

Ruckus · September 22, 2014, 10:30:06 AM

I've had this happen a few times. Always due to one or more corrupt material files. I rename the Materials folder & create a new one, then move sub-folders of materials from the old folder to the new one, restarting KS after every copied sub-folder. When KS locks up again, you are getting close to the problem file. continue the process of elimination until you find the bad file.

Keaneray - If you found a more elegant solution, please share it.

Luxion guys - A subroutine to check each material before loading it, tossing out the bad ones (with a warning), might be a good idea.

keaneray · September 22, 2014, 07:38:29 PM

Ruckus you've nailed it on the head. I think it is a corrupt material file issue. KS4 is working fine now, but I haven't replaced all my materials from my backup, just the ones I need. I'm cautious to replace the whole materials file until I can locate the corrupt material file.

keaneray · September 22, 2014, 07:52:12 PM

Found the problem. It was a material 'Grimey Gold' download from this post https://www.keyshot.com/forum/index.php/topic,8932.msg42855.html#msg42855 Doesn't work on KS4 if created on KS5. Bit of a bummer.