Keyshot hangs after rendering

chippwalters · February 02, 2015, 11:38:38 AM

When I render Queues, after completion, KeyShot just hangs. Nothing I can do to stop it.

Here's the file I used. KeyShot 5.1.66 on Mac Yosemite latest version
https://dl.dropboxusercontent.com/u/3788438/3D/testQueueBug.bip

See below for how I create the hang everytime. Please advise. I posted this before and was told KeyShot could not reproduce. I have a support license-- is this the correct place to report this?

Rex · February 02, 2015, 02:40:53 PM

Yeah I cannot reproduce either.

Are you using two displays? It looks like you are dragging windows from the right of the screen. If so, can you unplug the 2nd display and see if the issue is still present.

Rex

chippwalters · February 02, 2015, 03:28:24 PM

Nope, not using two displays, just trying to keep the window small enough for the GIF anim.

Are you using Mac? And the file I linked to? Did you try interrupting the renders? I find this extremely repeatable on 3 different Macs, 2 of which are brand new computers. Let me know if you're still having problems reproducing and I'll create a video with audio commentary on everything I am doing.

Rex · February 03, 2015, 09:06:42 AM

Yes I am using a Macbook pro with the file you provided. I interrupted the render and KeyShot remains responsive. One thing strange I notice is that the render queue progress dialogue is unattached from your render options window where mine is attached (see image). I'm having our tech support take a look at it as well to test on some more machines as we've had another customer report about this same issue.

Thanks,
Rex

ddolezal · February 09, 2015, 03:42:26 AM

I am experiencing the same problem:

After cancelling or even finishing a render without cancelling, the menus are greyed out.
The only solution is to to "force quit" keyshot - which is an awkward solution.
I faced the problem the first time in KS5 and am having it quite frequently in the 5.1.66 version as well.

chippwalters · February 09, 2015, 03:43:19 AM

I recently tested the latest beta from Keyshot and it fixed this problem.

ddolezal · February 09, 2015, 10:08:56 PM

Hello Chippwalters,

and how does one get the Beta version?

Regards,

Dieter

chippwalters · February 09, 2015, 11:13:30 PM

I suspect it's best to talk to support.

ddolezal · February 16, 2015, 12:59:08 AM

Is there any other fix for this besides using the beta?

It is driving me mad that I have to start over and over again because my menus are greyed out after rendering I cannot even save my project.

Dieter