Keyshot 5 / Server 2012 R2 refusing to load

[jdj522]

System specs -  two 6 core Xeon E5-2643@ 3.4ghz 3tb (RAID 5) 64GB Ram Server 2012 R2 with all updates

Installed Keyshot 5.xx (via website)

When attempting to load the software, it just goes into a constant blink of the multiple loading pix and apparently tries to load multiple times, if multiple listings in taskmanager are any clue. I've tried deleting/reinstalling the sw with no luck - even went as far as wiping all keyshot references from the registry as well, but no dice, the next load goes into the same loading loop. (downloading a 'clean' version to reinstall doesn't help either.)

Suggestions?

[jdj522]

Additionally- neither our paid license or a newly acquired trial license (used for testing to see if the license file was the problem) seem to be playing a part in this problem.

[jdj522]

Okay - here's a screenshot as well. It appears the software is trying to load itself over and over again. The constant loading prevents any other windows from being pulled to the front, hence the shot of taskmanager being somewhat obfuscated by the ks5 screen.

[TpwUK]

I take it all other software is working fine ?

I have a few ideas that may help ....

1. Check affinity levels
2. Check the QPI speed in your BIOS settings
3. If you are overlocking anything - set things back to defaults in the BIOS
4. If it's a new build then stress test the cpu's and the memory KS is brutal at times
5. Check the integrity of the drives in the RAID

Martin

[jdj522]

This is on a brand new poweredge 630R. No tweaks at all.
I did find this in the logs tho --it repeats each time I try to run the sw.-


========== KeyShot 5.1.57 at Wed Nov 12 12:54:18 2014 ==========
[C] Failed creating thread 0 of 64

[C] Failed creating thread 1 of 64

[C] Failed creating thread 2 of 64

[C] Failed creating thread 3 of 64

[C] Failed creating thread 4 of 64

[C] Failed creating thread 5 of 64

[C] Failed creating thread 6 of 64

[C] Failed creating thread 7 of 64

[C] Failed creating thread 8 of 64

[C] Failed creating thread 9 of 64

[C] Failed creating thread 10 of 64

[C] Failed creating thread 11 of 64

[C] Failed creating thread 12 of 64

[C] Failed creating thread 13 of 64

[C] Failed creating thread 14 of 64

[C] Failed creating thread 15 of 64

[C] Failed creating thread 16 of 64

[C] Failed creating thread 17 of 64

[C] Failed creating thread 18 of 64

[C] Failed creating thread 19 of 64

[C] Failed creating thread 20 of 64

[C] Failed creating thread 21 of 64

[C] Failed creating thread 22 of 64

[C] Failed creating thread 23 of 64

[C] Failed creating thread 24 of 64

[C] Failed creating thread 25 of 64

[C] Failed creating thread 26 of 64

[C] Failed creating thread 27 of 64

[C] Failed creating thread 28 of 64

[C] Failed creating thread 29 of 64

[C] Failed creating thread 30 of 64

[C] Failed creating thread 31 of 64

[C] Failed creating thread 32 of 64

[C] Failed creating thread 33 of 64

[C] Failed creating thread 34 of 64

[C] Failed creating thread 35 of 64

[C] Failed creating thread 36 of 64

[C] Failed creating thread 37 of 64

[C] Failed creating thread 38 of 64

[C] Failed creating thread 39 of 64

[C] Failed creating thread 40 of 64

[C] Failed creating thread 41 of 64

[C] Failed creating thread 42 of 64

[C] Failed creating thread 43 of 64

[C] Failed creating thread 44 of 64

[C] Failed creating thread 45 of 64

[C] Failed creating thread 46 of 64

[C] Failed creating thread 47 of 64

[C] Failed creating thread 48 of 64

[C] Failed creating thread 49 of 64

[C] Failed creating thread 50 of 64

[C] Failed creating thread 51 of 64

[C] Failed creating thread 52 of 64

[C] Failed creating thread 53 of 64

[C] Failed creating thread 54 of 64

[C] Failed creating thread 55 of 64

[C] Failed creating thread 56 of 64

[C] Failed creating thread 57 of 64

[C] Failed creating thread 58 of 64

[C] Failed creating thread 59 of 64

[C] Failed creating thread 60 of 64

[C] Failed creating thread 61 of 64

[C] Failed creating thread 62 of 64

[C] Failed creating thread 63 of 64

[C] Could not initialize rendering engine

[C] Failed creating thread 0 of 64

[C] Failed creating thread 1 of 64

[C] Failed creating thread 2 of 64

[C] Failed creating thread 3 of 64

[C] Failed creating thread 4 of 64

[C] Failed creating thread 5 of 64

[C] Failed creating thread 6 of 64

[C] Failed creating thread 7 of 64

[C] Failed creating thread 8 of 64

[C] Failed creating thread 9 of 64

[C] Failed creating thread 10 of 64

[C] Failed creating thread 11 of 64

[C] Failed creating thread 12 of 64

[C] Failed creating thread 13 of 64

[C] Failed creating thread 14 of 64

[C] Failed creating thread 15 of 64

[C] Failed creating thread 16 of 64

[C] Failed creating thread 17 of 64

[C] Failed creating thread 18 of 64

[C] Failed creating thread 19 of 64

[C] Failed creating thread 20 of 64

[C] Failed creating thread 21 of 64

[C] Failed creating thread 22 of 64

[C] Failed creating thread 23 of 64

[C] Failed creating thread 24 of 64

[C] Failed creating thread 25 of 64

[C] Failed creating thread 26 of 64

[C] Failed creating thread 27 of 64

[C] Failed creating thread 28 of 64

[C] Failed creating thread 29 of 64

[C] Failed creating thread 30 of 64

[C] Failed creating thread 31 of 64

[C] Failed creating thread 32 of 64

[C] Failed creating thread 33 of 64

[C] Failed creating thread 34 of 64

[C] Failed creating thread 35 of 64

[C] Failed creating thread 36 of 64

[C] Failed creating thread 37 of 64

[C] Failed creating thread 38 of 64

[C] Failed creating thread 39 of 64

[C] Failed creating thread 40 of 64

[C] Failed creating thread 41 of 64

[C] Failed creating thread 42 of 64

[C] Failed creating thread 43 of 64

[C] Failed creating thread 44 of 64

[C] Failed creating thread 45 of 64

[C] Failed creating thread 46 of 64

[C] Failed creating thread 47 of 64

[C] Failed creating thread 48 of 64

[C] Failed creating thread 49 of 64

[C] Failed creating thread 50 of 64

[C] Failed creating thread 51 of 64

[C] Failed creating thread 52 of 64

[C] Failed creating thread 53 of 64

[C] Failed creating thread 54 of 64

[C] Failed creating thread 55 of 64

[C] Failed creating thread 56 of 64

[C] Failed creating thread 57 of 64

[C] Failed creating thread 58 of 64

[C] Failed creating thread 59 of 64

[C] Failed creating thread 60 of 64

[C] Failed creating thread 61 of 64

[C] Failed creating thread 62 of 64

[C] Failed creating thread 63 of 64

[C] Could not initialize rendering engine

[W] QWaitCondition: Destroyed while threads are still waiting

[thomasteger]

Let me forward this to development.

[jdj522]

Thank you!

[KeyShot]

Try to delete the file luxwinpar.so from the KeyShot5.1 folder. Let us know if that works.

[jdj522]

that appears to have worked - Thanks!!

Any idea as to why it was causing problems and what is the file used for?

[KeyShot]

Great!

It is used to support machines with more than 64 cores. We will look into why it is not working on your system.

[jdj522]

Awesome - thanks again!