Keyshot cloud material not applying correctly

[Chris Rosewarne]

Hi guys, I previously had an issue with downloads from the cloud which turned out to be a permissions issue in my folders, so correcting that solved the problem, however I now see that with some materials (pockmarked concrete for example) when I apply it I only get the colour info, any textures photo or otherwise are absent, the material icon itself is all there, its just not apply to my geometry correctly....

I'm running a MacBook Pro retina display, OS 10.9.5

Thoughts?

thanks

Chris

[Brandon Davis]

Would you mind sending me a list of the full names and creator of all the materials that you are experiencing this issue with? Also, which version of KeyShot are you using?

// Brandon

[Chris Rosewarne]

I can't see the creator names but you can find them by title:

-Cobbled path
-cobblestone
-cobblestone#1
-concret#8
-concret
-grass
-Winchester Sand-40732

I'm using KS version 5.1.66

[Brandon Davis]

All seemed to have worked fine for me.

Can you email support (at) luxion.com for assistance? Please send them the log inside of KeyShot (Help / Log), if any errors are shown when applying the material to geometry.