KS 5.1.57 Crashing constantly

[mikalind]

Hi

Im having a hard time hanging on to KS here, and I'm hoping that someone out there can help me find the problem.

iMAC late 2013.
32 Gig RAM
Hybrid disc 3TB

No other problems on that rig besides with KS5.

I have tried to open old KS4 files, and import STEP files all over again, but KS still Crashes constantly on my Mac.
The problem was not there in KS4, i have also tried to re-upgrade and do a complete re.install of KS5, nothing helps.

Does anyone here have similar troubles as i have?

I have not found a way to reproduce, so the crashes are completely random, but i have noticed that sometimes after i open i KS file all choices in menus are greyed out, and i can't move the model att all with the mouse, and "close KS" is not even possible to chose. then if i drag and drop another KS file onto the window it causes a crash, 100% of the times i do this, but other then that the crashes are completely random.


Here is a cut&paste from one of the crash logs (and there are quite a few by now)




Process:               keyshot5 [2298]
Path:                  /Applications/KeyShot5.app/Contents/MacOS/keyshot5
Identifier:            com.luxion.keyshot
Version:               5.1 (5.1.57)
Code Type:             X86-64 (Native)
Parent Process:        [1]
Responsible:           keyshot5 [2298]
User ID:               501

Date/Time:             2014-12-03 15:08:19.161 +0100
OS Version:            Mac OS X 10.10.1 (14B25)
Report Version:        11
Anonymous UUID:        902232F5-8C43-EF3B-CDF9-67DC7C0A933E


Time Awake Since Boot: 24000 seconds

Crashed Thread:        0  Dispatch queue: com.apple.main-thread

Exception Type:        EXC_BAD_ACCESS (SIGBUS)
Exception Codes:       KERN_PROTECTION_FAILURE at 0x00007fff7c096a50

VM Regions Near 0x7fff7c096a50:
    __DATA                 00007fff7be33000-00007fff7c000000 [ 1844K] rw-/rwx SM=COW  /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
--> __DATA                 00007fff7c000000-00007fff7c0a9000 [  676K] rw-/rwx SM=COW  /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
    __DATA                 00007fff7c0a9000-00007fff7c0aa000 [    4K] rw-/rwx SM=COW  /usr/lib/libOpenScriptingUtil.dylib

Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0                                 0x00007fff7c096a50 OBJC_CLASS_$_NSTrackingArea + 0
1   QtWidgets                        0x00000001100e3c58 QApplicationPrivate::isWindowBlocked(QWindow*, QWindow**) const + 296
2   QtGui                            0x000000010cfeb35b QGuiApplicationPrivate::updateBlockedStatus(QWindow*) + 59
3   QtGui                            0x000000010cff94e5 QWindow::setTransientParent(QWindow*) + 165
4   QtWidgets                        0x0000000110139268 QWidgetPrivate::setParent_sys(QWidget*, QFlags<Qt::WindowType>) + 344
5   QtWidgets                        0x000000011010eabb QWidget::setParent(QWidget*, QFlags<Qt::WindowType>) + 651
6   QtWidgets                        0x000000011010d66b QWidgetPrivate::init(QWidget*, QFlags<Qt::WindowType>) + 667
7   QtWidgets                        0x00000001102bb848 QDialog::QDialog(QWidget*, QFlags<Qt::WindowType>) + 280
8   com.luxion.keyshot               0x000000010be050fa start + 1851754
9   com.luxion.keyshot               0x000000010bcbfd7e start + 519662
10  com.luxion.keyshot               0x000000010bc8a7ac start + 301084
11  QtWidgets                        0x00000001100e3acc QApplicationPrivate::notify_helper(QObject*, QEvent*) + 252
12  QtWidgets                        0x00000001100e6eaa QApplication::notify(QObject*, QEvent*) + 8490
13  QtCore                           0x000000010cbf0154 QCoreApplicationPrivate::sendPostedEvents(QObject*, int, QThreadData*) + 1044
14  libqcocoa.dylib                  0x00000001135949ad QCocoaEventDispatcherPrivate::processPostedEvents() + 141
15  libqcocoa.dylib                  0x0000000113595231 QCocoaEventDispatcherPrivate::postedEventsSourceCallback(void*) + 33
16  com.apple.CoreFoundation         0x00007fff935bd661 __CFRUNLOOP_IS_CALLING_OUT_TO_A_SOURCE0_PERFORM_FUNCTION__ + 17
17  com.apple.CoreFoundation         0x00007fff935af7ed __CFRunLoopDoSources0 + 269
18  com.apple.CoreFoundation         0x00007fff935aee1f __CFRunLoopRun + 927
19  com.apple.CoreFoundation         0x00007fff935ae838 CFRunLoopRunSpecific + 296
20  com.apple.Foundation             0x00007fff8ae3fab9 -[NSRunLoop(NSRunLoop) runMode:beforeDate:] + 278
21  com.apple.Foundation             0x00007fff8ae867ae -[NSRunLoop(NSRunLoop) runUntilDate:] + 108
22  com.apple.AppKit                 0x00007fff95d52de3 NSCoreDragReceiveMessageProc + 1711
23  com.apple.HIServices             0x00007fff95366d23 DoMultipartDropMessage + 327
24  com.apple.HIServices             0x00007fff95366a25 DoDropMessage + 41
25  com.apple.HIServices             0x00007fff95365aa7 CoreDragMessageHandler + 871
26  com.apple.CoreFoundation         0x00007fff936354b8 __CFMessagePortPerform + 568
27  com.apple.CoreFoundation         0x00007fff935bd8d9 __CFRUNLOOP_IS_CALLING_OUT_TO_A_SOURCE1_PERFORM_FUNCTION__ + 41
28  com.apple.CoreFoundation         0x00007fff935bd84b __CFRunLoopDoSource1 + 475
29  com.apple.CoreFoundation         0x00007fff935af3c7 __CFRunLoopRun + 2375
30  com.apple.CoreFoundation         0x00007fff935ae838 CFRunLoopRunSpecific + 296
31  com.apple.HIToolbox              0x00007fff97aad43f RunCurrentEventLoopInMode + 235
32  com.apple.HIToolbox              0x00007fff97aad1ba ReceiveNextEventCommon + 431
33  com.apple.HIToolbox              0x00007fff97aacffb _BlockUntilNextEventMatchingListInModeWithFilter + 71
34  com.apple.AppKit                 0x00007fff95a9e6d1 _DPSNextEvent + 964
35  com.apple.AppKit                 0x00007fff95a9de80 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 194
36  com.apple.AppKit                 0x00007fff95a91e23 -[NSApplication run] + 594
37  libqcocoa.dylib                  0x00000001135940e5 QCocoaEventDispatcher::processEvents(QFlags<QEventLoop::ProcessEventsFlag>) + 2165
38  QtCore                           0x000000010cbecb0d QEventLoop::exec(QFlags<QEventLoop::ProcessEventsFlag>) + 381
39  QtCore                           0x000000010cbefa0c QCoreApplication::exec() + 364
40  com.luxion.keyshot               0x000000010bc746a0 start + 210704
41  com.luxion.keyshot               0x000000010bc40fc4 start + 52

[anthony smith]

Same problem here. It's doing my head in!

Macbook Pro

Is there any way we can send an error report that someone might read?

[guest84672]

First step is to upgrade to 5.1.66. This should fix the crashes.

[anthony smith]

Hi Thomas- Thanks for the rapid response.

I'm already running version 5.1.66 actually (on mac), but still have the crashes

My hardware is as follows;

Hardware Overview:

  Model Name:   MacBook Pro
  Model Identifier:   MacBookPro8,2
  Processor Name:   Intel Core i7
  Processor Speed:   2.2 GHz
  Number of Processors:   1
  Total Number of Cores:   4
  L2 Cache (per Core):   256 KB
  L3 Cache:   6 MB
  Memory:   16 GB
  Boot ROM Version:   MBP81.0047.B27
  SMC Version (system):   1.69f4
  Serial Number (system):   C02GHA6WDV7L
  Hardware UUID:   0B241EDE-DD5E-5858-A867-411DD170D855
  Sudden Motion Sensor:
  State:   Enabled

I'm importing files from Rhino 5.0 WIP671 (for mac) which is obviously still in development. Not sure if this has anything to do with the problem?

I've also had problems with Keyshot crashing when labels are applied in much earlier versions of Keyshot. Not sure if this is the same problem here or if this was revised?

Unfortunately I'm working with really confidential 3D files at the moment, and so cannot pass them on.

Any help would be appreciated.

Thanks,
Anthony