Keyshot 6 Crashes when loading maya,obj,fbx, even bip after a few seconds

[kendisan]

Hi guys. I have problem with Keyshot 6

it Crashes when loading maya,obj,fbx, even bip after a few seconds.

i dont know what caused it or how to fix it

Help

[kendisan]

I am not sure if this happened after windows updates or Keyshot updates

[guest84672]

Is this a new computer that you are using by any chance?

[kendisan]

No, I have this for almost 3 years now.
I had keyshot 5 and it works well. updated to keyshot 6 and then after the latest update Keyshot 6.2 something it started crashing.

[guest84672]

Is it a Dell computer?

[kendisan]

Desktop AMD + Radeon running on Windows 7 microsoft
16gig ram 4gig videocard

[guest84672]

I suggest you contact support@luxion.com. When you do please make sure you have your serial code ready.