Keyshot 6 - Import trouble

[Fiambe]

Hello everyone,
I'm having a trouble with Keyshot 6 try version.
I've installed it, everything is ok. Then, I've set the Nvidia graphic processing unit as default (without doing this, Keyshot would crash immediately after open it) and Keyshot opens. It is working normally, toolbars are working, I can explore materials and all other settings, but when I try to import my scene, it crashes. It doesn't matter what scene I try to open, it always freeze and crash, with your examples scenes too.
Can you please help me?
Thanks, regards

Fiambe

[Chad Holton]

Hi Fiambe,

What computer make are you using (e.g. HP, Dell, etc.)?

Chad

[Fiambe]

Hi Chad,
I'm using a Asus k53S, Windows 7, Intel Core i7, Nvidia GeForce GT 540M 2 GB, lastest drivers updated.
Thank you

Fiambe

[Chad Holton]

Thanks for the info., Fiambe. Did you upgrade the video drivers through Asus or the nvidia website? Also, are you importing from a friendly location (read and write access)?

Chad

[Fiambe]

Thanks to you Chan,
I upgraded the video drivers through nvdia GeForce Experience (official software by Nvidia installed on my pc) and I'm importing from a location with read and write access (I also tried with a read-only location, but it's the same) and still freezes.
Regards,

Fiambe

[Chad Holton]

Try turning off "Graphics Effects" under Edit > Preferences > Advanced.  Then, click Save Changes and restart KeyShot. If you are still having an issue, please contact: support@luxion.com