Render Artifacts in Interior and Jewelry Modes

[stevep67]

Hey guys, I searched but didn't find my exact issue. I'm getting these weird artifacts when rendering only in Interior or Jewelry Modes - Product Mode renders just fine. This is both in the viewport after a few cycles, and also in final render. Any advice?

[janm]

I got the same issue in black

[stevep67]

I can't believe there aren't more comments about this.

[Eugen Fetsch]

Have you tried to contact Luxion support?

[Erik Williams]

Hello, to help us figure out what is going on can you provide me with the following:
Computer make and Specs:
    Manufacturer (Dell, Toshiba, HP, etc..)
    Windows/Mac OS version/year
    Graphics Card model
    Processor model

KeyShot version and type of license: Pro, HD, etc

A copy of your KS9Settings.xml file?

A ksp file of the scene you are having issues with?

You can send all of this directly to support@luxion.com. A representative will be in touch with more information regarding the issue.

[SG]

Here the same!
Mac Pro 2019 CPU Rendering with 16 Core Xeon.
Mac OS Catalina
Keyshot 9.3 Pro
Lightning Interior

The artifacts appear when calculating the 2nd sample

[Erik Williams]

We apologize for the delay. This issue has been solved in the KeyShot 10 release.
If you are still using KeyShot 9, please reach out to sales@luxion.com and let them know about the issue and how this affects your workflow.
A representative will see what they can do for you.

Thank you all for your patience while we worked to solve this issue.