Keyshot loses object when trying to move after import

[smockpuv]

I have a hotel lobby for a scene and quite often when I import an object into the scene and try to move it the object seems to get lost in a void.  The object is still in the scene tree, but it's nowhere to be found in the model.  Typically before this happens as I'm dragging the object using the "move" arrows it seems to get stuck.  The XYZ coordinates are moving but the object stays put.  Any idea what's going on?

[Erik Williams]

Hello,

If you could, please send a copy of your scene as a .ksp to support@luxion.com.
A representative will take a look to see what is going on.
To save a ksp file:

    Open your scene.
    Go to File > Save Package.
    Name your file.

You can send the .ksp file as an attachment in your email to support@luxion.com.

Best Regards,

Erik Williams
Luxion Customer Support