Keyshot2 cannot import my FBX models

[rod]

I never had a problem opening my FBX files in version 1.9. I just downloaded version 2 and it will not open (import) any of my FBX files.

As a work-around I can open the FBX files in 1.9, save it as a bip file and then use the bip file in version 2 but I would like to work direct with the FBX files in version 2. What could be the problem?
Thanks, Rod

[Admin]

The importer was missing from the installer on the Mac by mistake. We have updated the installer. Sorry about that.

[rod]

Thanks for the response.

I re-downloaded the 2.0 file from the server and reinstalled. However, I still cannot open FBX files. You mentioned Mac in your response. I am using Windows 64bit version. I am not sure if you meant the Mac operating system or my Mac address. Also, I did not uninstall the first download before reinstalling.

What do you think my problem is now?
Thanks, Rod

[guest84672]

We are looking into it.

[guest84672]

Fixed - simply download again and reinstall. Everything is working now.

[rod]

Thomas, works fine now. Thanks for the fast response.
Rod

[guest84672]

  - thanks for the patience!!