Thumbnail preview missing?

[jhiker]

Unless I'm doing something stupid (and I'm happy to concede that I might be) I can no longer 'preview' my scene thumbnails since updating KS yesterday. I used the 'updater' rather than the full install.
Anybody else seeing (or not seeing) this?
Thanks

Scroll right for settings - it's an awkward-shaped picture...

[NormanHadley]

You and me both, Jeff. All my BIPS are Keyshot logos, too.

[Speedster]

Ditto.  Full install of 4.2.35.  Or is there a special setting to show thumbnails?  All others, like SolidWorks, jpeg's, etc. are fine.
Bill G

[Speedster]

Weird- I toggled between the various choices and now the bip's preview.
Bill G

[Chad Holton]

FYI: We are looking into this one guys - Thanks for your input so far.

[Speedster]

I toggled between the various choices and now the bip's preview

What I meant was that they previewed in the "Preview Window", but of course show as the KS logo in Explorer.
Bill G

[Despot]

I've found that if you just update, the windows preview stops functioning

To rectify this, remove KeyShot and do a full install.

I mistakenly updated, realised the preview wasn't working, so did a full install, it still wasn't working... but uninstalling and reinstalling solved it

J

[jhiker]

So.. do we think this is a Windows Explorer issue or a KS issue?
What I mean is, should I uninstall/reinstall or will there be a fix coming?
Thanks

[Claus Jensen]

Metal Master is right. This is actually an issue in the update installer.

If you want a manual fix right now, then follow these steps:

• start a command prompt with administrator rights (Go to Start->Programs->Accessories and right click on command prompt and choose "Run as administrator")
  
• go to your KeyShot 4 binaries, could i.e. be cd "Program Files\KeyShot4\bin", but depends on your installation
• execute this command: regsvr32 KeyShot-ph.dll

That's it.

[NormanHadley]

Thanks, Claus and MetalMaster. That worked fine.