Can't download

[gusgusmaury]

I am not able to download anything from the cloud library. I press download and the download counter changes but nothing happens. On firefox and IE it takes me to a page that says that it is possible the link I clicked needs an external software that is not installed, whilst Chrome just does nothing. BTW, IE only loads the first few environments and stops there.

What's going on here??

[TpwUK]

Tested and working here with macOS Sierra 10.12.1 and Safari web browser...

Make sure you have KeyShot running and you connect using the Cloud Library button.
Check that you are not out of cache space with your browser.

Martin