Keyshot Cloud not downloading materials

[Chris Rosewarne]

Hi everyone, I've used the Keyshot Cloud previously for downloading some great new materials and HDRIs, but for some reason when I now click to download a material, I see the progress bar in my materials window then once it gets to 100% it just disappears, no thing there, I looked in the KS5 material/downloads and its not there either, only the previously downloaded ones.

I've signed in and out a couple times but still no joy - any thoughts?

Thanks

Chris

[Morten Kristensen]

Hello Chris,

Which resources have you tried downloading? Is it only a few selected or are you unable to download all resources?
Could you try downloading different resource types and names?
Oh and does the log say anything?

Thanks

[Chris Rosewarne]

I was initially trying to download some new materials but tried an HDRi now and the same thing happens, download wheel appears and when its gets to 100% it disappears. Nothing on the log in window, I had to reset my password as I forgot it but no issues other than that..... Frustrating as there are some sweet new materials on there, anyway to download the files to the desktop then import?

Thanks

Chris

[Morten Kristensen]

Can you tell me which resources this happens for? (I just need an example)
No, not directly yet.

Thanks

[thomasteger]

Are you on a Mac or PC? I assume that this is a permissions issue where the download folder can't be created.